Customer Service Representative - Onsite

Job description

Job Title: Customer Service Representative Location: Makati (Onsite) About the Role: As a Customer Service Representative , you will be the first point of contact for our clients, providing exceptional customer service and support. Your primary responsibility is to efficiently coordinate Non-Emergent Medical Transportation (NEMT) for patients, ensuring timely and accurate scheduling. The healthcare industry is growing faster than ever — and ImageNet is part of that exciting wave of change. We’re looking for motivated individuals to join us as Customer Service Representatives. No experience? No problem — we provide full training and ongoing support to help you succeed. Key Responsibilities: Customer Service Excellence: Provide top-notch customer service, ensuring a positive experience for every interaction. NEMT Coordination: Efficiently coordinate NEMT services, including scheduling, routing, and dispatching. Prior Authorization: Secure necessary prior authorizations for NEMT services, adhering to strict guidelines and timelines. Paratransit Scheduling: Schedule transportation for paratransit passengers, taking into account their specific needs and preferences. Disruption Management: Address and resolve any transportation disruptions promptly and professionally. Quality Assurance: Maintain high-quality standards by adhering to established procedures and recommending improvements. KPI Performance: Meet and exceed key performance indicators (KPIs) to ensure optimal service delivery. Continuous Learning: Stay updated on industry trends and product knowledge through ongoing training and development. Qualifications: A passion for helping people and building strong customer relationships. Eager to learn — no BPO experience needed; we’ll train you! Can handle multiple tasks and stay organized even in a fast-paced environment. Comfortable using a computer and willing to learn new tools. Strong attention to detail , ensuring accuracy in every interaction. Team player mindset — enjoys collaborating and contributing to a supportive work environment . Other Requirements: Amenable to work in shifting schedules, holidays, graveyard shift and weekend if required. LOCATION: Makati City (100% Onsite Work) Can start immediately. This is an urgent hiring need! Additional Benefits: Transportation Allowance Rice/Meal Allowance Day 1 HMO + 1 dependent COMPANY OVERVIEW: Imagenet LLC is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers. The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients. Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.