Customer Service Representative - Onsite

Job description

Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people around the Globe, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What’s it in for YOU? Paid Training HMO and Group Life Insurance Paid Time Off Referral Program Career Advancement Responsibilities Serve as the primary point of contact for customers via phone Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions Maintain a thorough understanding of products, services, and policies to effectively assist customers Accurately document customer interactions and transactions across all tools/platforms Collaborate with other departments to resolve customer issues and escalate complex problems as necessary Strive to exceed customer satisfaction goals and performance metrics Continuously seek opportunities to improve the customer experience and streamline processes Stay updated on product knowledge and industry trends to better assist customers Ability to work within the defined hours of operation with flexibility needed on weekends and holidays What We Look for in a Candidate: High School Diploma or equivalent At least 1 year of international call center experience required (voice/phones) Good communication skills Amenable to work onsite at Estancia, Pasig City Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone What’s it in for YOU? Paid Training HMO and Group Life Insurance Paid Time Off Referral Program Career Advancement