Customer Service Representative (Project-Based)

Job description

**Duties and Responsibilities:** - Performing POD validation and related tasks - Assist in maintaining trackers - Processing order validation requests from customer support team or other departments and other related tasks - Assist in gathering data for escalation review - Conduct basic investigation through internal systems to assist in resolving customer issues - Escalate complex, urgent, critical issues that require other department's help to relevant teams - Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information as needed - Follow communication procedures, guidelines and policies - Provide accurate, valid and complete information by using the right methods/tools - Other tasks may be assigned by the Assistant Team Lead, Team Lead, Customer Support Manager and Head of Customer Service. **Qualifications:** - Skills in using ticketing systems is a plus - Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets) but not required - Strong phone contact handling skills and active listening - Can generate creative solutions - Can work well under pressure - Must be a team-player - Must be adaptable to change according to business needs - Willing to work on shifting schedules