About UsResponsive Answering Service provides contact center and answering services to businesses across the United States.We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance.Job OverviewAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote work environment? Responsive Answering is seeking a dedicated and customer-focused Customer Service Representative to join the team.This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.ResponsibilitiesManage high call volumes from inbound phone traffic.Follow company policies and procedures to handle calls efficiently and professionally.Achieve member engagement targets by adhering to departmental guidelines.Respond to customer complaints and resolve issues following company standards.Multitask across several applications in a fast-paced environment.Demonstrate excellent verbal and written communication skills.RequirementsHigh school diploma or GED.Customer Representative experience preferred but not required.Computer literacy and experience with CRM systems.Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10 - 11, Storage: 250/500GB (Preferably SSD) Able to connect to ethernet.Energy and Internet stability (At least 50Mbps internet speed)Ability to work a full-time schedule with reliability and flexibility. (Evenings, weekends and holidays are required as we operate 24/7/365. Split shift may be a possibility)Ability to pass background checkBenefitsSalary range $14 - $15 per hour.Paid training program.Opportunity for professional growth within a dynamic company.100% remote.Health benefits after 90 days for full-time employees PTO for full-time employees401K with matching contributions after 1 year of service
About Us
Responsive Answering Service provides contact center and answering services to businesses across the United States.
We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance.
Job Overview
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote work environment? Responsive Answering is seeking a dedicated and customer-focused Customer Service Representative to join the team.
This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.
Responsibilities
- Manage high call volumes from inbound phone traffic.
- Follow company policies and procedures to handle calls efficiently and professionally.
- Achieve member engagement targets by adhering to departmental guidelines.
- Respond to customer complaints and resolve issues following company standards.
- Multitask across several applications in a fast-paced environment.
- Demonstrate excellent verbal and written communication skills.
Requirements
- High school diploma or GED.
- Customer Representative experience preferred but not required.
- Computer literacy and experience with CRM systems.
- Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10 - 11, Storage: 250/500GB (Preferably SSD) Able to connect to ethernet.
- Energy and Internet stability (At least 50Mbps internet speed)
- Ability to work a full-time schedule with reliability and flexibility. (Evenings, weekends and holidays are required as we operate 24/7/365. Split shift may be a possibility)
- Ability to pass background check
Benefits
- Salary range $14 - $15 per hour.
- Paid training program.
- Opportunity for professional growth within a dynamic company.
- 100% remote.
- Health benefits after 90 days for full-time employees
- PTO for full-time employees
- 401K with matching contributions after 1 year of service
About Us
Geeks on Site is a nationally recognized tech support and installation firm, founded in 2002 and headquartered in Coral Gables, Florida. With over 20 years of experience, we've grown to serve more than 150 cities across the U.S., offering both onsite and remote solutions for home and business clientsWhat We Do
We specialize in a full suite of IT services including:
Computer repair and troubleshooting (hardware & software)
Virus, spyware, and adware removal
Data recovery and system backups
Wireless network installation and configuration
Smart home devices, CCTV setup, and TV mounting
Comprehensive training—from Windows and Microsoft Office to social media basics
Our certified technicians are equipped to help customers at all skill levels. For businesses, we extend support to server installs, firewall setup, printer/scanner maintenance, and ongoing managed IT plans Our Culture & Team
We’re a mid-sized, privately held company (approx. 200–500 employees) that values expertise, customer focus, and continuous learning. Many roles follow a 1099 contractor model, offering scheduling flexibility and independence—ideal for self-motivated professionals looking to thrive. Mission Statement
Geeks on Site is on a mission to simplify technology for everyone—empowering homes and businesses with dependable, friendly, and timely tech services. Whether fixing a PC, mounting a TV, or securing a smart network, we stand by our promise: “We will fix your computer today!”
About Us
Geeks on Site is a nationally recognized tech support and installation firm, founded in 2002 and headquartered in Coral Gables, Florida. With over 20 years of experience, we've grown to serve more than 150 cities across the U.S., offering both onsite and remote solutions for home and business clients
What We Do
We specialize in a full suite of IT services including:
-
Computer repair and troubleshooting (hardware & software)
-
Virus, spyware, and adware removal
-
Data recovery and system backups
-
Wireless network installation and configuration
-
Smart home devices, CCTV setup, and TV mounting
-
Comprehensive training—from Windows and Microsoft Office to social media basics
Our certified technicians are equipped to help customers at all skill levels. For businesses, we extend support to server installs, firewall setup, printer/scanner maintenance, and ongoing managed IT plans
Our Culture & Team
We’re a mid-sized, privately held company (approx. 200–500 employees) that values expertise, customer focus, and continuous learning. Many roles follow a 1099 contractor model, offering scheduling flexibility and independence—ideal for self-motivated professionals looking to thrive.
Mission Statement
Geeks on Site is on a mission to simplify technology for everyone—empowering homes and businesses with dependable, friendly, and timely tech services. Whether fixing a PC, mounting a TV, or securing a smart network, we stand by our promise: “We will fix your computer today!”
