Customer Service Representative (Spanish/English)

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. ### Responsibilities: - Handle back office tickets, and provide 7\*24h online enquiry and email reply services to customers. - Handle customer enquiries, advice and suggestions via email or online tools. - Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation. - Handle customer complaints, special cases or ad hoc tasks. ### Requirements: - Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience - College degree or above - Trilingual speaker with native Spanish, advanced English and one more language will be preferred - High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit - Ability to work under pressure, strong communication skills and exceed beyond expectation - Passionate for customer service industry and can accept to work under different work shifts - Passionate about the crypto industry