Customer Service Representative (Student role)

Job description

Who We Are Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 430 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust (“REIT”) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them. Our Mission Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors. Our Values Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace. Why Employees Want to Work with Us We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. For certain roles, we offer numerous employee perks, including: Competitive Total Rewards Packages; Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Flexible Work Week Schedules; Vacation Policy based on Length of Service; Summer and Holiday Hours Programs; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee Referral Program; Ergonomic Workstations Equipped with Standing Desks; Discounted Gym Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Quarterly Townhall Meetings and Social Gatherings; Employee Innovation Program; and Corporate Discount Card. Overview Reporting to the Assistant General Manager, the Customer Service Representative is responsible for the professional administration and leasing of a Centurion Property Associates Inc. │The MARQ managed student housing community. The Customer Service Representative is accountable for assisting current and prospective Residents, as well as showing available units and successfully securing leases to achieve optimum value for Centurion Property Associates Inc. │ The MARQ. Responsibilities Relationship Development Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of all current and prospective Resident inquiries. Customer Service Professionally and courteously handle all current and prospective Resident inquiries, feedback, complaints or concerns, and escalate any issues to the Assistant General Manager or General Manager. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community. Ongoing Operations Answer all current and prospective Resident inquiries. Conduct viewings with prospective Residents, making sure to promote Centurion’s value proposition. Provide prospective Residents with related information and forms, helping to fill-out applications and collect completed forms. Obtain all prospective Resident information, including those gathered through email, telephone, or building Guest Cards. Place requesting prospective Residents onto the Waiting List and follow up with them regularly to keep them up-to-date on the status of availability. Assist with organizing, marketing and hosting of student events, including Open Houses, Resident events, etc. Assist with move-ins and move-outs, conducting suite inspections with Residents as required. Inform the Assistant General Manager of any deficiencies or problems noted in the buildings or properties that require attention. Administration and Reporting Maintain an orderly desk area and complete general clerical duties, including photocopying, scanning, and faxing documents. Complete other duties as assigned. Requirements A passion for excellence in customer service delivery; Minimum 2-3 years’ experience in customer service Exceptional oral and written communication skills; Excellent organizational skills with a strong ability to multi-task; Highly motivated; Excellent interpersonal skills; Knowledge of other languages an asset; Detail-oriented; able to resolve problems using facts, sound reasoning and common sense; Forward thinking with an ability to develop creative strategic solutions to issues; and Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner. Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code and all other applicable provincial rules and regulations, Centurion will provide accommodations throughout the recruitment and selection process to applicants with disabilities, as requested. This posting is for an existing job vacancy.