Customer Service Representative, Track & Trace

Job description

FL S Transportation Services is currently seeking a Customer Service Representative, Track & Trace, to join our growing team. This is a one (1) year contract. The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers. Responsibilities : Supporting all service requirements of assigned FLS Customers to exceed expectations; Identifying the service requirements and information required for each Customer shipment; Appointment setting; Track drivers from point of origin to destination to ensure that they are on schedule for pick-up and delivery appointments; Assist carriers with any issues or delays encountered throughout the shipment life cycle (advising appropriate account manager and when necessary the customer); Enter all relevant shipment data and information into FLS’s TMS; Verify that rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS; Problem-solve Customer specific issues from the point of order placement through to completion; Update Customers with shipment status updates as required; Pro-actively communicate any service issues or delays to Customers; Maintain the highest level of professionalism when dealing with any FLS Customers; Other duties and responsibilities as assigned by your supervisor. Qualifications: 1-2 years experience in the Logistics Industry The ideal candidate will have a strong background in providing customer service solutions to clients across North America Ability to prioritize and multi-task in a fast-paced environment High energy personality that embodies collaboration, confidence, dedication, urgency, and personal accountability Team Oriented Email and digital communications for job postings will only come from the @flstransport.com domain. If you want to verify that communications or a job offer are legitimately from FLS, check our company website, job posting website, or LinkedIn company page. For additional inquiries, please contact