Customer Service Representative – Utility Billing

Job description

Five Star Solutions is looking for friendly, dependable **Customer Service Representatives** to support customers with their natural gas utility accounts. In this role, you will assist customers with questions regarding their gas bills, payments, account information, and general account-related concerns. The ideal candidate is patient, professional, and comfortable assisting customers with billing and account issues while providing a positive customer experience. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY ### Responsibilities - Assist customers with questions regarding their natural gas bills and account balances - Process and assist with customer payments - Research and resolve account-related issues - Explain billing information, charges, and payment options clearly - Update and maintain accurate customer account information - Handle customer questions and concerns professionally and efficiently - Follow established procedures and privacy requirements - Document customer interactions accurately - Escalate issues when additional assistance or authorization is required - Provide excellent customer service on every interaction ### Qualifications - 1 year Previous customer service, call center, or office experience preferred - Strong verbal and written communication skills - Comfortable working with billing and account information - Strong attention to detail - Ability to navigate multiple computer systems - Professional and empathetic approach to customer concerns - Reliable attendance and punctuality - Ability to work independently and as part of a team - Comfortable handling potentially difficult customer interactions - Must be comfortable cross training on other accounts