Customer Service Representative with English AND Spanish/French/German

Job description

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview : As a Customer Service Representative fluent in English and Spanish/French/German or any other EU language , you will be the first point of contact for our customers, ensuring a smooth and professional experience. This is a shift-based role focused on delivering exceptional service, resolving inquiries and technical issues, and supporting customer needs with empathy and efficiency. What you will do: Respond to tourists and merchant inquiries via phone and email for multiple markets Provide clear and accurate information about products, services, and company policies Handle customer complaints and resolve issues with professionalism and care Maintain detailed records of customer interactions using internal systems Collaborate with internal departments to ensure timely and effective resolution Uphold company standards and service guidelines in every interaction Identify and report recurring issues or customer feedback to improve service quality Engage in project initiatives assigned by your manager in line (Merchant trainings, ad hoc requests) Who you are: Fluent in English and at least one of the following languages: French, German, Spanish , Italian . (Spoken and Written) Available to work floating shifts between 08:00 and 20:00, Mon - Sun . Experienced in customer service or a similar client-facing role Bachelor's degree in Computer Science, Business Management and Administration, or a related field (or equivalent experience). Preferred experience with CRM tools like Salesforce or Zendesk Sufficient computer literacy and willing to learn new tools Experience using Microsoft Office products, including Excel, Outlook, Word, and PowerPoint. A strong communicator with excellent interpersonal skills Organized, detail-oriented, and able to manage multiple tasks Calm under pressure and solution-focused Comfortable working in a fast-paced, team-oriented environment Modest: For us, putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them. Warm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow together. Enthusiastic: Eager to learn and a passion for Customer Care. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now . At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.