Customer Service Representitive
promenade
Remote
Posted Jul 29, 2025
- Full-time
- Remote
Job description
Are you a people person with a passion for helping others? [****](http://BloomNation.com), a rapidly growing company dedicated to empowering local florists, is looking for a **Customer Service Representative** to join our team! In this role, you'll be the first point of contact for our valued customers and floral partners, providing top-notch support via phone and email.
If you're empathetic, solutions-oriented, and thrive in a fast-paced environment, we want to hear from you!
### What You'll Do:
- **Be the voice of BloomNation:** Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email.
- **Problem-solve with a smile:** Listen to customer inquiries, diagnose issues, and provide helpful solutions.
- **Escalate when necessary:** Accurately identify and escalate complex technical issues to our engineering team.
- **Advocate for our users:** Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns.
- **Share your insights:** Identify trends and suggest improvements to enhance our support processes and overall user experience.
- **Become a product expert:** Help customers and partners maximize their use of BloomNation's platform to grow their businesses.
### What You'll Bring:
- **A natural knack for connecting with people:** You're a friendly, optimistic, and caring individual who loves building relationships.
- **Passion for small businesses:** You're excited to support local florists and be part of a growing startup.
- **Tech-savviness:** You're comfortable learning and using various support tools (experience Salesforce or similar platforms is a plus!).
- **Exceptional communication skills:** You can clearly and effectively communicate both in writing and over the phone.
- **Bilingual:** Spanish speaking is a plus!
- **Grace under pressure:** You can work efficiently and maintain a positive attitude in a fast-paced environment.
- **Customer service experience:** Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valued.