Customer Service & Sales Support Executive / Specialist

Job description

Position Summary The Customer Service & Sales Support Executive is responsible for providing comprehensive support across After-Sales Service, Sales Operations, and Product Management functions for the Hong Kong business. This role serves as a key coordination point between customers, sales teams, service providers, product management, supply chain, and regional stakeholders to ensure excellent customer experience, efficient order processing, effective product lifecycle management, and achievement of business objectives. Key Responsibilities Customer Service & After-Sales Support Serve as the primary contact point for customer inquiries, complaints, service requests, and product-related issues. Coordinate after-sales service activities, including warranty claims, repair arrangements, product returns, replacements, and service escalations. Oversee inventory management for spare parts and repair materials including forecasting, replenishment planning, and stock control. Drive service excellence by identifying gaps in customer journey and implementing initiatives to improve customer satisfaction and operational effectiveness. Process customer quotations, sales orders, delivery arrangements, invoicing activities and preparation of business reports. Product Management Support Support product launch, phase-in, and phase-out activities for the Hong Kong market. Organize and facilitate technical training for retail teams to improve product knowledge and improve on-site repair assessment. Job Requirements Education Diploma or above in Engineering, Customer Service, or related disciplines. Experience Minimum 2 years of relevant experience in customer service, sales support, commercial operations, product management support, or after-sales service. Experience coordinating multiple stakeholders across sales, operations, and customers. Experience with CRM and ERP systems is highly desirable. Fluent in written and spoken English and Chinese (Cantonese); Mandarin is an advantage. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.