Customer Service & Sales Support Specialist (m/f/d)

Job description

Are you passionate about customer service, sales support, and creating exceptional customer experiences? Do you thrive in an international environment where no two days are the same? At ICL Growing Solutions, we are looking for a Customer Service & Sales Support Specialist to join our team in Greece. In this role, you will support our commercial activities across Greece, Cyprus, and Bulgaria, acting as a trusted partner to customers, logistics providers, warehouses, and internal stakeholders. Your Role As a primary support contact for our customers and dealers, you will play a vital role in ensuring smooth order processing, outstanding customer service, and efficient operational support. Customer Service & Sales Support Serve as the first point of contact for customer inquiries and support requests. Manage customer orders from entry through fulfillment using SAP/ERP systems. Monitor stock availability and customer credit status. Coordinate deliveries with logistics partners and customers. Manage incoming emails and telephone communications professionally and efficiently. Maintain customer and product master data in collaboration with internal teams. Build strong, long-term relationships with customers and business partners. Ensure accurate documentation and administration of invoices, delivery notes, contracts, and commercial documents. Support and manage the local e-commerce platform. Order Fulfilment & After-Sales Support Ensure smooth order execution in collaboration with warehouses and logistics providers. Support customer complaint handling and resolution processes. Verify customer documentation and supplier invoices. Assist with quality-related documentation, certificates, specifications, and questionnaires. Maintain accurate records and correspondence. Logistics Coordination Organize transportation and coordinate local hauliers for customer deliveries. Work closely with Sales on warehouse replenishment planning. Communicate with warehouses regarding loading schedules and delivery requirements. Office & Business Administration Support daily office operations and administrative processes. Collaborate with commercial and back-office teams across the ICL Group. Coordinate with Finance, Supply Chain, and Management teams. Manage office facilities, equipment, and administrative requirements. Provide administrative support to the local leadership team. What You Bring Required Qualifications 3+ years of experience in Customer Service, Sales Support, Customer Operations, or a similar commercial support role. Tertiary education (AEI, former TEI, IEK with relevant to the role certificate) Strong Microsoft Office skills. Fluent English communication skills, both written and spoken. Excellent organizational and time management skills. Strong customer orientation and problem-solving mindset. Ability to manage multiple priorities in a dynamic environment. Willingness to travel occasionally when required. Nice-to-Have Experience working with SAP, QAD, or other ERP systems. Experience supporting e-commerce platforms or digital order management. Background in agriculture, agronomy, fertilizers, horticulture, or related industries. Why Join ICL? At ICL, you'll be part of a company that helps shape the future of agriculture through innovation and sustainable solutions. We offer: International career opportunities within a global organization Training, onboarding, and continuous professional development SAP training and hands-on coaching A collaborative and supportive team culture Flexibility, autonomy, and room for personal growth Location: Thessaloniki, Greece. Apply now! If this role sounds like the right next step in your career, we would love to see your application! Please apply via our online system by clicking “Apply now” and uploading your CV. If you have any questions, please contact Constanze Certa (Talent Acquisition Partner).