Customer Service Specialist (1 year fixed term)

Job description

The Impact You'll Make As our Customer Service Specialist, you’ll play a key role in delivering great customer experiences by owning end-to-end order fulfillment with accuracy, speed, and care. This is a 1 year fixed-term position covering maternity leave and reports to the Customer Service Manager. Your impact? You’ll ensure customers receive on-time, in-full deliveries with transparent communication at every step, proactively resolve issues, and strengthen cross-functional collaboration – directly contributing to our goals in safety, quality, delivery, and cost. No travel is required. What You’ll Be Doing Lead end-to-end customer order management in SAP – from order entry through shipment, invoicing, and closure – to achieve on-time, in-full deliveries. Serve as the primary point of contact for customers on order status, changes, returns, credit notes, and issue resolution, ensuring timely and empathetic communication. Coordinate with Sales, Production/Planning, Logistics, and Technical Support to align lead times, delivery plans, and customer expectations; ensure timely order fulfillment. Process electronic waybills (SNT) and e‑invoices (ESF) via the national e‑invoicing portal ( ) Contribute to continuous improvement and automation across order, delivery, and billing workflows; meet team and individual KPIs, including sales volume contribution, automation level, and customer satisfaction level. What We're Looking For Bachelor’s degree in Business, Economics, Logistics, Engineering or a related field; 1–5 years’ experience in Customer Service, Order Management, or Sales Support. SAP/other ERP experience required; experience with CRM and Power BI preferred. Effective communication skills with the ability to provide clear customer-impacting updates. Proficiency in Microsoft Office (Excel, Outlook, Word). Fluent Kazakh, English and Russian (written and spoken) is a must. What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.