Customer Service Specialist - 143

Job description

Hiring Immediately! For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico. As a Customer Service Specialist, this position supports the branch manager in maintaining a profitable and well-managed office by ensuring efficient administration and compliance in loan processing. This role includes accurately processing loan applications, assembling and verifying loan documents, and handling all paperwork to maintain regulatory compliance. By diligently following organizational and regulatory guidelines, the Customer Service Specialist helps mitigate risk and avoid potential losses. Responsibilities also include contacting customers regarding payment arrangements, facilitating loan extensions and modifications, and handling pay schedules as needed. In the manager's absence, this role oversees office operations to maintain continuity and productivity. Job duties include: • Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current. • Properly closes loans by ensuring all loan requirements are explained. • Execute collection calls on overdue accounts. • Uses company provided location services to locate past due customers. • Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers. • Ensures continual account growth by selling loans to former and prospective customers. • Sells ancillary products including taxes, referrals and car club (where applicable). • Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law. • Prepares copies of financial and legal documents as requested. • Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date. • Enters payments into loan management software. • Accommodates for payment extensions and properly maintains collection notes on account screens. Requirements: • 1 year Customer Service experience in any field • 6 months Collections experience, a plus • High School/GED preferred • Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment. • Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth. • Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail. • Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately. Benefits — Why Sun Loan Is Your Ideal Workplace • Low-deductible, affordable medical plans, including medical, dental, and vision • Telehealth access • On-demand pay • Competitive salary based on factors such as location, skills, knowledge, competencies, and experience • 401(k) with company match • Paid Time Off, including holidays, vacation, and sick time • Bonus opportunities • Career development and advancement paths • Formal and comprehensive training program Work Authorization Notice Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship. This means: • Work Authorization Required: Candidates must already possess valid U.S. work authorization permitting employment with any employer. • No Visa Sponsorship Provided: Sun Loan is unable to sponsor employment visas (e.g., H-1B, O-1) or assume responsibility for transferring existing sponsorships. Sun Loan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.