Customer Service Specialist

Job description

Company Description Traferox creates, manufactures and commercializes products used to transplant solid organs (lungs, heart, liver, kidneys, pancreas). These products employ technologies invented by the transplant surgeons at the University Health Network (UHN). Traferox currently sells the TorEx Lung Perfusion System and the XPort Lung Transport Device. Traferox Technologies is committed to improving the outcomes of organ transplants and to save patients’ lives. Traferox Technologies Inc. Job Description Union: Non-Union New or Replacement: Replacement Department: Manufacturing Site: 2400 Skymark Ave. Unit 3, Mississauga, Ontario Reports to: Operations Manager Wage Range: $45,000 - $60,000 annually Hours: 37.5 Hours per Week Status: Permanent Full-time Number of vacancies: 1 Closing date: June 16, 2026 Duties and Responsibilities: Respond to customer inquiries via phone, email, chat, and ticketing systems Troubleshoot product and service issues with clarity and efficiency Collaborate with technical teams to escalate and resolve complex problems Maintain accurate records of customer interactions and feedback Validate information to check for accuracy on product information, pricing and terms. Process orders in the ERP system Identify opportunities to improve customer satisfaction and loyalty Contribute knowledge base articles and support documentation Participate in training sessions and team meetings to stay current on products and policies Maintain or improve set standards in Order Entry and Accuracy KPIs Qualifications Undergraduate degree in health sciences or a related field Minimum 2 years of experience in a customer service role preferably within a SaaS environment Strong interpersonal, written and verbal communication skills Ability to multitask and manage time effectively in a fast-paced environment Experience with CRM systems and ability to adapt quickly to new technology and software systems Demonstrated commitment to client-centered service with an empathetic and patient approach Bilingualism (English/French) is considered an asset Additional Information We thank all applicants for their interest in this position with Traferox Technologies Inc. Please note that only candidates selected for an interview will be contacted.