Customer Service Specialist

Job description

**D&M Leasing** is seeking a friendly, organized, and service-driven **Customer Service Specialist & Administrative Assistant** to join our Fort Worth team. This role blends **customer service excellence, front desk reception, and administrative support**, serving as the first point of contact for visitors, callers, and internal team members. You’ll play a key role in creating a welcoming office environment while supporting daily operations and maintaining a high level of customer service. **What You’ll Do** **Customer Service & Front Desk Support** -Serve as a knowledgeable primary point of contact for customers via phone, email, and in person -Respond to customer inquiries, and concerns with professionalism and efficiency -Set up rental car reservations and document entry -Provide accurate, consistent information regarding products, services, policies, and procedures -Resolve routine and moderately complex customer issues independently, escalating when appropriate -Accurately document customer interactions, resolutions, and follow-up actions in internal systems -Maintain up-to-date customer records -Maintain a calm, professional demeanor when handling sensitive or time-critical situations -Protect confidential customer and company information in compliance with company policies **Administrative & Office Support** -Distribute inner office mail, packages, deliveries, create FedEx -Manage front office and breakroom supplies, inventory, and printer stations, and vendor services -Work collaboratively with internal departments to resolve customer issues and meet service goals -Support team operations during peak volume periods and special initiatives -Provide clerical and administrative support to various departments -Coordinate internal milestone anniversary acknowledgements and recognitions. Submit monthly announcements such as birthdays, anniversaries, and new hires and holidays -Maintain confidentiality and professionalism in all interactions **What You’ll Bring** -2+ years of experience in **customer service, or similar administrative role** -Proficiency with Excel is required -Strong verbal and written communication skills, problem-solving, and organizational skills -Ability to manage multiple priorities with minimal supervision -Excellent organizational and multitasking abilities -Proficiency in Microsoft Office (Word, Excel, Outlook) -Professional appearance with a dependable and positive work ethic -A service-oriented mindset with attention to detail -High school diploma or GED required -Valid driver’s license with a clean driving record **Bonus Points If You Have** -Experience supporting executives or multiple departments -Background in a fast-paced office with a high level of customer service environment -Proven success in managing multiple priorities and supporting a dynamic team -Are bilingual **Why You’ll Love Working Here** At **D&M Leasing**, we pride ourselves on a supportive, professional, and fun work environment. You’ll join a collaborative team that values customer service, teamwork, and a strong company culture—over **50 years in the making**. 📍 **Location:** Fort Worth, TX 🕒 **Schedule:** Full-time, Monday–Friday 9:00am–6:00pm One Saturday per month, 9:00am–2:00pm **Pay Range:** $18–$21/hour, based on experience