Customer Service Specialist

Job description

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Role objective The successful candidate will be responsible for managing customer relationships and coordinating requests relating to environmental testing services. The role will ensure effective interaction between customers, the laboratory, and the relevant internal departments, while guaranteeing service quality, compliance with agreed timelines, and an effective flow of information. Main responsibilities - Manage customer requests and provide information about environmental testing services. - Understand customer requirements and direct them to the appropriate internal departments. - Coordinate activities related to customer requests and assignments. - Monitor timelines, priorities, and the progress of activities. - Coordinate communication between customers, the laboratory, and the other departments involved. - Provide customers with timely updates on the status of activities. - Manage any issues, specific requests, or critical situations, contributing to their resolution. - Identify potential delays and support the definition of appropriate solutions. - Maintain ongoing and professional relationships with customers. - Support the planning and organization of activities in line with agreed deadlines. Requirements - Experience in the environmental testing sector. - Previous experience in Customer Service, customer management, operational coordination, or project management; alternatively, experience gained within a laboratory environment. - Knowledge of laboratory processes and environmental testing services. - Good planning, coordination, and activity-monitoring skills. - Ability to manage priorities, deadlines, and different stakeholders. - Excellent communication and interpersonal skills. - Strong customer focus. - Good listening, organizational, and issue-management skills. - A problem-solving mindset and the ability to balance customer needs with the laboratory’s operational requirements. Personal skills - Project management and operational coordination. - Organization and priority management. - Monitoring of activities, deadlines, and progress. - Clear and effective communication. - Customer orientation and empathy. - Accuracy and reliability. - Autonomy and proactivity. - Flexibility. - Ability to manage critical situations Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.