Customer Service Specialist

Job description

Customer Service Specialist Do you enjoy working with financial and order management? Join our Customer Service Team & Order Management Team Our Customer Service Team provides essential support to our product lines by managing customer orders, invoicing, collections, and customer inquiries. We interact daily with internal stakeholders and external customers to ensure seamless order execution, accurate billing, and exceptional customer service. Our services also include preparation of accruals and closing activities in Cash and Banking. Partner with the Best As a Customer Service Specialist , you will provide support across billing, order processing, and customer service functions. You will coordinate with internal and external customers, ensure the quality and accuracy of financial and operational data, and contribute to the continuous improvement of internal processes and customer satisfaction. As a Customer Service Specialist, you will be responsible for: Receiving, reviewing, and entering billing and order data in SAP. Managing customer orders throughout the order-to-cash process, ensuring accurate and timely execution. Providing internal and external clients with billing, order management, and customer service support. Acting as a primary point of contact for customer inquiries and resolving issues in a timely and professional manner. Monitoring order status and coordinating with Supply Chain, Operations, and Inventory teams to ensure customer requirements are met. Providing monthly and quarterly financial reports to support internal auditing activities. Liaising with Supply Chain and Inventory Analysts for invoice backup collection, order clarification, and issue resolution. Ensuring timely preparation of invoices while maintaining accurate records, controls, and customer documentation. Supporting collections activities and assisting in the reconciliation of customer accounts. Entering data into the tax portal (ESF). Identifying opportunities to improve customer experience and streamline billing and order management processes. Fuel Your Passion To be successful in this role, you will: Have a Bachelor's degree in Economics, Finance, Business Administration, or a related field. Be a strong team player with excellent communication and customer relationship skills. Be fluent in both Portuguese and English (verbal and written). Have experience in Billing, Accounts Receivable (AR), Order Management, and/or Customer Service (minimum 1 year preferred). Have the ability to perform monthly and quarterly Accounts Receivable reconciliations. Have experience with the Tax Portal (ESF). Demonstrate strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. Be proficient in Microsoft Office, particularly Excel. Have experience with SAP, 1C, Ariba, or similar ERP systems (preferred). Have a customer-focused mindset with a commitment to delivering high-quality service. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Standard working schedule 5/2 Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. About Us With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we are committed to achieving net-zero carbon emissions by 2050 and we are always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient. Join Us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! The Baker Hughes internal title for this role is: Financial Services Operations Senior Specialist - Customer Service