Customer Service Specialist

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Customer Service Specialist About the Role Join Haleon Poland and become part of our Customer Supply Chain team. As a Customer Service Specialist, you will be responsible for managing customer orders, ensuring excellent customer service, and working closely with Sales, Demand Planning, Logistics, Finance, and external customers. The role offers an opportunity to work in an international environment and contribute to continuous improvement initiatives across the Supply Chain organization. Key Responsibilities Manage end-to-end customer order processing in SAP Ensure timely and accurate order execution and invoicing Monitor and support on-time and in-full deliveries Build strong relationships with customers and internal stakeholders Resolve order, delivery, and service-related issues Support claims, returns, and credit note processes Monitor customer service performance and identify improvement opportunities Collaborate closely with Sales, Demand Planning, Logistics, Finance, and external partners Participate in continuous improvement initiatives and projects Basic Qualifications Experience in Customer Service, Supply Chain, Logistics, or a related field Experience working with SAP Significant customer focus and communication skills Significant analytical and problem-solving skills Attention to detail and ability to work accurately under deadlines Ability to manage priorities and work independently Comfortable working in an English-speaking international environment Polish language proficiency Preferred Qualifications Experience in FMCG, consumer healthcare, or pharmaceutical industry Knowledge of EDI processes Ukrainian language skills would be considered an advantage Why Haleon? Career at one of the leading global healthcare companies. Hybrid work. Reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement). Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities). Private medical care - the cost of the basic package is financed by Haleon. In addition, candidates can extend the selected package to family members and/or partner and purchase the Senior package. P4P Partnership for Prevention. Family benefits (extra parental leave, caregiver’s policy). Life insurance and pension plan. Multisport card or points on the Multicafeteria Benefits account. Personalized learning approach. Supportive community and integration events. Modern office with creative rooms. Free car and bike parking. #Li-hybrid PLN 92,276.00 - PLN 126,879.50 The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations. Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process. Job Posting End Date 2026-10-07 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.