Customer Service Specialist

Job description

处理客户合同和订单，对客户需求做出快速响应。与供应链团队协作，协调订单交期满足客户对于运输，交货时间的需求，解决客户问题。 Process sales contracts and orders. Respond to customer inquiries about delivery plan and shipping method, resolve customer issues. ESPONSIBILITIES AND DUTIES: 处理销售合同和订单，跟进订单确认、付款，发货等各个环节，确保订单顺利履约以及客户满意 Process sales contracts and orders, follow up on all links including order confirmation, payment, and delivery to ensure smooth order fulfilment and have good customer satisfaction. 维护国内客户关系，及时响应客户诉求，解决复杂客户问题 Maintain relationships with domestic customers, respond to customer inquiries promptly, and resolve complex customer issues. 配合销售团队提供售前货期咨询，协助销售处理相关文件 Collaborate with the sales team to provide pre-sales production lead time consultation and assist the sales team in processing relevant documents. 处理与销售订单相关的客户投诉 Handle customer complaints related to sales orders. 做好供应链团队和客户之间的沟通桥梁，并和供应链其他团队有效合作 Act as a communication bridge between the supply chain team and customers, and also cooperate effectively with other supply chain teams. 维护客户数据库和文件归档，完成相关报告 Maintain customer databases and document filing, and complete relevant reports. 其他需要的特别和紧急任务 Support other special and urgent cases EDUCATION: 本科学历，商务或相关专业优先 Bachelor's degree, preferably in Business or related majors. QUALIFICATIONS: 3年以上客户服务/订单处理/管理经验 At least 3 years of experience in customer service/order processing/management. 具有团队合作精神，以客户为中心 Strong team spirit and customer-centric mindset. 有责任心和对紧急事情的处理能力 Sense of responsibility and ability to handle emergencies. 熟练使用MS Office和QAD，或其他ERP系统 Proficient in MS Office and QAD, or other ERP systems.