Customer Service Specialist (e-commerce)

Job description

Last date to apply: 07 June 2026 Shape the Future with Us Welcome to one of the world's oldest Start-ups! By constantly challenging ourselves, we at Husqvarna have continued to develop our business for more than three centuries. With over 330 years of heritage, we are driven by curiosity , bold thinking, and a passion for innovation , bringing the best ideas to life. We design and deliver world-class products and solutions for forest, park, garden, and construction care, combining pioneering technology with deep industry expertise. We are also proud to be recognized as one of Europe’s Best Employers 2026 by the Financial Times and Statista, ranking 36th among 1,000 companies and second among Swedish organizations. About the role We are looking for an E-commerce Customer Service Specialist to join team of our Shared Service Centre in Warsaw and to help us establish best in class service. You will be a part of a finance DTC Team focusing on delivering operational excellence to our locations across Europe, stabilizing, and ensuring the smooth running of queries management processes to provide best service to our European businesses. Your main tasks: Participation in establishing new centralized e-commerce processes in SSC in customer support area Working through incoming second line support tickets Extracting and cross validating relevant order data, based on status Providing customers with accurate information Stabilizing the migrated process Supporting the optimization of process flows, compiling summary statistics, help defining additional system requirements and recommendations Supporting receivables activities such as collections, cash posting, invoicing etc. Identifying and implementing process improvements Preparing reports and analysis Assuring process compliance with Husqvarna policies and regulatory guidelines Candidate Profile / Expectations: Minimum 2 years of experience in e-commerce customer support (preferably in a product-based company) Experience in handling 2nd line support and managing complex customer cases Fluent English (C1/C2) Ability to analyze and validate order data across systems (e.g., CRM/ERP, SAP is a plus) Experience working with ticketing systems and maintaining high-quality customer communication Good analytical skills – ability to prepare reports, analyze data, and identify process improvement opportunities Basic knowledge of finance processes (accounts receivable: collections, invoicing, cash posting) We offer you Husqvarna Group offers a global dynamic workplace with a lot of potential for a person who is willing to take on responsibility. Working in a dynamic and fast-growing team in the international environment, A unique package of social benefits, including MultiSport card, private medical care, group insurance, lunch card, discounts on Husqvarna products, Work in the prestigious Forest office building, opposite the Arkadia Westfield (next to Rondo Radosława), Hybrid working model ( 4 days from the office / 1 day remote ).