Customer Service Specialist - Fixed term contract

Job description

Kenvue is currently recruiting for: Customer Service Specialist – Fixed term contract This position reports into Customer Service & Distribution Lead and is based at Maroussi - Athens. What we do At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who we are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours. For more information, click here . What you will do The Customer Service Specialist is responsible for supporting all key activities of Customer Service and 3PL operations as per day-to-day requirements, around order management, invoicing process, processing of returns/credits, responding to inquiries, resolving issues, and maintaining accurate account information.: Key Responsibilities Manage end-to-end order processing and invoicing, ensuring accuracy and timely reporting to key stakeholders. Process customer orders received from internal and external sources while maintaining customer account information in company systems. Handle customer inquiries, complaints, and service issues related to orders, deliveries, billing, products, and returns, ensuring prompt resolution. Coordinate returns, credits, stock discrepancy investigations, and claims management, working closely with customers and third-party logistics providers (3PLs). Proactively communicate with customers regarding order status, product availability, delivery schedules, delays, and issue resolution updates. Maintain accurate documentation, shipment and return records, and detailed logs of customer interactions to support compliance and operational excellence. Collaborate with commercial teams, customers, and internal stakeholders to enhance customer satisfaction, streamline service processes, and improve response efficiency. Ensure adherence to company policies and procedures while contributing insights and continuous improvement initiatives to improve customer service performance. What we are looking for Required Qualifications 2-4 years of relevant customer service experience Bachelor’s Degree preferably in Business Administration, Economics or Logistics Fluency in Greek & English is required Strong digital skills, including advanced knowledge of Microsoft Excel; familiarity with ERP systems is an advantage Strong verbal and written communication skills Strong organizational and prioritization skills Desired Qualifications Demonstrated ability to proactively improve customer interactions Capacity to adapt quickly to evolving customer needs and implement innovative solutions within a team environment Strong problem-solving skills Commitment to customer service excellence and ethical standards Capability to analyze customer feedback and implement service improvements What’s in it for you Competitive Total Rewards Package Learning & Development Opportunities Inclusive and collaborative work environment 6 months fixed term contract Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.