Customer Service Specialist I - Newburyport, MA

Job description

Strem Chemicals, an Ascensus Company, is seeking a Customer Service Specialist I for our Newburyport, MA site. Serving as a critical front-line representative, this role often provides clients with their first direct interaction with the business. The Customer Service Specialist I is responsible for delivering a responsive, accurate, and customer-centric experience across order management, general inquiries, documentation requests, and issue resolution. By building trusted relationships, leveraging systems and data effectively, and identifying opportunities to enhance workflows, this position directly drives customer satisfaction, retention, and operational excellence while upholding the legacy of the Strem brand.