Customer Service Specialist I - Uppsala Sweden

Job description

Work Schedule First Shift (Days) Environmental Conditions Office Job Description Location/Division Specific Information: Olink, part of Thermo Fisher Scientific, is dedicated to advancing the understanding of human disease through proteomics. Olink panels provide innovative, high-quality solutions for human protein biomarker discovery, enabling researchers to measure thousands of proteins simultaneously from just a few microliters of blood. Using highly specific and thoroughly validated assays with a wide dynamic range, Olink’s technology overcomes traditional limitations in protein analysis and supports deeper insights into human biology and disease. Job description The Customer Care Specialist role offers you a place on a multi-faceted, dynamic, and rewarding team focused on delivering best-in-class support. We are looking for an experienced Customer Care Specialist to join our organization to support our internal and external customers when purchasing Olink products. The Customer Care team is responsible for ensuring the journey of our customers’ experience with Olink is exceptional. You would be based in our Uppsala office and report to Manager, Customer Service based in the US. A Day in the Life: Meet the challenges of a fast-paced environment, while maintaining a customer focus and strong level of professionalism. Ensure each transaction is processed within company guidelines, customer specifications and established Service Level Agreement. Use our ERP System, Salesforce and other applications to register and maintain customer account information, process orders and research inquiries. Provide communication to customers and Business Development Manager to confirm order, delivery, and invoicing. Proactively research delays, collaborate with supporting teams for resolution. Communicate all changes to customer and Business Development Manager. Investigate customer complaints and inquiries by collaborating with all supporting teams such as Sales, Support, Distribution and Finance for quick resolution. Monitor customer feedback from Satisfaction Survey, contact any unfavorable responses for resolution and report details. Answer inbound customer phone calls and inquiries, check voicemails and triage to correct team. Ability to identify opportunities for process improvement, collaborate with team and leader to build efficiencies. QUALIFICATIONS & COMPETENCIES Education Bachelor’s degree or equivalent experience Qualifications - Experience, technical skills Proven success in a Customer Service role for 2+ years with a passion for building customer loyalty. If you have experience in a similar role within Life Sciences it´s an advantage. Documented experience in Microsoft Office and SalesForce programs and an ability to learn other software and ERP systems. Excellent language skills, both verbally and written, in English is mandatory. Competencies - Personal skills and abilities As a person you should have strong organizational skills as well as the ability to communicate with both customers and internal stakeholders in a clear and friendly way. In this role it is crucial to be good at multitasking while keeping a strong customer focus and to thrive in a fast-paced environment. Last but not least at Olink we have a commitment to implementing feedback as a means to achieving individual and company performance goals. Note: This Job Description does not cover all possible situations or tasks that may arise. Why Join Us? At Olink, Thermo Fisher Scientific, you will be part of a nurturing team that values integrity, innovation, and involvement. We offer an encouraging environment where your diverse experiences and perspectives are appreciated, enabling you to thrive and excel in your career. The final date to submit applications is the 13th of September 2026. The role could be filled prior to this deadline.