Competitive Salary: $65,000 - $70,000 + Super + BonusAt the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.RequirementsAs a Customer Service Specialist (Internal Account Manager) based out of our Moorabbin office, you will be responsible for: Supporting and managing of the day-to-day movement of freight within your portfolio Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience Reviewing and reporting on daily freight movements Resolving enquiries in a way that provides a no better experience Escalating priority issues when required relating to all aspects of your accounts Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers To find out more about the role from our Customer Service team members, follow this link - https://www.youtube.com/watch?v=NlmzjpX0eDIWhat we're looking for: Tertiary qualification or 2+ years experience in Customer Service Strong written and verbal communication, and problem-solving skills Sound computer knowledge including experience with Microsoft Office Suite Resilience, passion and ability to work at pace and under pressure A high level of motivation and energy with a strong focus on achieving outstanding customer experience results BenefitsThis is a fantastic opportunity to join an organisation that places value on your professional development and growth within the business. These benefits include: Strong focus on regular and ongoing professional development training, enhancing skills and career progression A dynamic and empowering culture, where we challenge each other to do it better An opportunity to be part of an industry leader Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex Free parking and onsite café Company functions and team building activities Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally How to applyIf this sounds like you, please send your CV via the link below. We are looking forward to hearing from you!
Competitive Salary: $65,000 - $70,000 + Super + Bonus
At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.
Requirements
As a Customer Service Specialist (Internal Account Manager) based out of our Moorabbin office, you will be responsible for:
- Supporting and managing of the day-to-day movement of freight within your portfolio
- Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
- Reviewing and reporting on daily freight movements
- Resolving enquiries in a way that provides a no better experience
- Escalating priority issues when required relating to all aspects of your accounts
- Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers
To find out more about the role from our Customer Service team members, follow this link - https://www.youtube.com/watch?v=NlmzjpX0eDI
What we're looking for:
- Tertiary qualification or 2+ years experience in Customer Service
- Strong written and verbal communication, and problem-solving skills
- Sound computer knowledge including experience with Microsoft Office Suite
- Resilience, passion and ability to work at pace and under pressure
- A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
Benefits
This is a fantastic opportunity to join an organisation that places value on your professional development and growth within the business.
These benefits include:
- Strong focus on regular and ongoing professional development training, enhancing skills and career progression
- A dynamic and empowering culture, where we challenge each other to do it better
- An opportunity to be part of an industry leader
- Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex
- Free parking and onsite café
- Company functions and team building activities
- Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
How to apply
If this sounds like you, please send your CV via the link below. We are looking forward to hearing from you!
We simplify logisticsAs Australia and New Zealand’s largest 4PL provider we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. We’re problem solvers that make life easier. We tailor solutions to meet our customers specific needs to give them control of their supply chain. Our customers see us as an extension of their logistics team because they know they can rely on us. Our dedicated team are proactive and ready to meet our customers ever-evolving logistics requirements. We offer the best solutions and are always looking for efficiencies, savings and opportunities to add value.We’ve worked hard to build a culture that supports our team to perform at their best every day and grow as people too.At efm, you have the opportunity to work with like-minded and passionate people in an environment that will support and challenge you and your team to deliver an unmatched logistics experience for our customers.By employing the best people and harnessing cutting-edge technology, we deliver our promise to provide a ‘no better experience’.
We simplify logistics
As Australia and New Zealand’s largest 4PL provider we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. We’re problem solvers that make life easier. We tailor solutions to meet our customers specific needs to give them control of their supply chain. Our customers see us as an extension of their logistics team because they know they can rely on us. Our dedicated team are proactive and ready to meet our customers ever-evolving logistics requirements. We offer the best solutions and are always looking for efficiencies, savings and opportunities to add value.
We’ve worked hard to build a culture that supports our team to perform at their best every day and grow as people too.
At efm, you have the opportunity to work with like-minded and passionate people in an environment that will support and challenge you and your team to deliver an unmatched logistics experience for our customers.
By employing the best people and harnessing cutting-edge technology, we deliver our promise to provide a ‘no better experience’.
