Customer Service Specialist II

**Schedule: Full Time** **Job Type: On-site** **Salary Type: Salaried** **Req #: 3189** **About the Role** The Customer Service Specialist II at Uber Freight will play a central role in the operational execution of ground transportation management services. This position is critical to directly supporting the launch of a new strategic operation and ensuring the account's operational continuity. The selected candidate will be responsible for the end-to-end tracking of the shipment lifecycle, carrier coordination, and proactive resolution of in-transit contingencies, ensuring high compliance standards and smooth communication with the industrial client. **What the Candidate Will Do** - **Order Planning:** Receive, structure, and coordinate the processing of transport orders, ensuring efficient equipment allocation and compliance with delivery windows. - **Shipment Tender:** Coordinate unit dispatch (FTL/LTL) with partner carriers in alignment with business rules and operational capacities. - **Track & Trace:** Perform real-time monitoring of shipments during pickup, transit, and delivery stages to proactively detect and resolve incidents. - **Incident Management:** Execute rapid resolution protocols for delays, mechanical breakdowns, or transit bottlenecks to minimize operational impact. - **KPI Measurement and Reporting:** Track key performance indicators (such as OTD and OTP) and interact with the client to present reports and action plans when deviations occur. **Basic Qualifications** - Proven experience in ground transportation operations, shipment tracking (Track & Trace), and customer service. - Mastery of the transportation operational workflow: order planning, shipment tender, and in-transit incident management. - Functional familiarity with Transportation Management Systems (TMS) and logistics tracking tools. - Operational analysis skills and proficiency with service metrics (OTD / OTP). **Preferred Qualifications** - Prior work experience within 3PL Logistics, Freight Management, or Supply Chain focused on the automotive/manufacturing industry. - English language proficiency (fluent or advanced level, both spoken and written). - Advanced skills in data analysis tools such as Excel or Google Sheets for building reports and dashboards. - Excellent assertive communication, negotiation, and fast problem-solving skills. **About Uber Freight** Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at [](http://www.uberfreight.com/). [Candidate Privacy Notice](https://www.uberfreight.com/uber-freight-legal/aviso-de-privacidad-especifica-para-mexico/#English-version) **EEOC** Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.