Customer Service Specialist - Internship

Job description

Are you a great communicator who enjoys connecting with people over the phone? Are you curious about the automotive world and looking for your first experience in a multinational environment? MSX is looking for a Customer Service Specialist to join our Lead Management team, supporting some of the most well-known brands in the automotive industry. In this role, you will manage phone-based contact with potential customers who have shown interest in a vehicle or product online, guiding them through their journey and connecting them with the right dealership. You will be part of a multilingual, international team, working across different projects and gaining exposure to a wide range of vehicle categories. Tasks include: Contact leads by phone to confirm their interest and gather key information (budget, model preferences, financing needs, etc.); Provide accurate information on product range using internal tools, circulars and direct contact with the relevant brand; Qualify each lead and, when interested, transfer complete customer information to the appropriate authorized dealer; Carry out follow-up activities where required by the specific project; Accurately record all activity and information in Excel and internal tools; Support the Team Leader with basic reporting for the client; Collaborate closely with the team and report to the Team Leader and Project Manager. Our ideal candidate has: Fluent/native level (C1 or above) in English, French and Spanish , in addition to Italian; Confidence and ease in holding phone conversations with customers; Precision, reliability and curiosity in day-to-day tasks; Basic proficiency with Excel and standard office tools; A collaborative mindset and strong team-player attitude; Willingness to grow and, in the future, explore other opportunities within MSX; No prior experience in the automotive sector required — full training provided. Working pattern: Location: Rome - Hybrid (office + smart working) - 40 hours per week, internship Working pattern: Location: Rome Hybrid (office + smart working) 40 hours per week, internship The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.