Customer Service Specialist (m/f/d) (Bulgaria) - Full-time or Part-time

Job description

SPARK is the first and only electric car sharing service in Bulgaria and one of the top car sharing companies in Europe, focused on improving every day's life by providing zero-emission, easily available and affordable transportation in Sofia and Plovdiv with total of 650 electric cars, which can be found in the SPARK mobile app. We at SPARK believe that technology of the future and environmental responsibility go hand in hand, and it is our mission to provide our users with a quality and modern service that allows themselves to contribute to a cleaner nature. As the business is growing, we are seeking a Customer Service Specialist to join our dynamic team. You will play an important role in ensuring our customers have a seamless and delightful experience when using our services. You will be the face of our company, assisting customers with their inquiries, resolving issues, and promoting our commitment to sustainability. Key Responsibilities: • Provide exceptional customer service by responding to customer inquiries via phone. • Assist customers with the mobile app, including booking a car, explaining features, and addressing pricing and billing questions. • Handle customer concerns and complaints professionally and promptly, aiming for a swift resolution. • Maintain a thorough understanding of our EV fleet, including charging procedures and vehicle features. • Registering complains of customers. • Maintain accurate customer records and documentation. • Assist with administrative tasks. Qualifications: • High school diploma or equivalent. • English Language (B2 or higher) • Previous customer service experience, preferably in the automotive or rental industry will be considered an advantage. • Strong communication skills. • Excellent problem-solving abilities and a customer-focused mindset. • Ability to work independently and as part of a team in a fast-paced environment. • Independent Microsoft Office user Benefits: • Health, dental, and vision insurance options. • Hybrid work - according to company's policy. • Opportunities for growth and professional development. • Additional vacation days based on the length of employment. How to Apply: If you are passionate about sustainability and want to be part of a team that is making a difference in the world, we invite you to apply. Please send your resume outlining your relevant experience. SPARK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in our mission to drive change and shape the future of transportation through electric vehicles!