Customer Service Specialist – Product Systems

Job description

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description A Brief Overview The Product Systems Assistant is expected to provide customer service to end users of the binding unit's current rate, quote, bind, issue (RQBI) technology platform. The candidate must be able to work closely with various support systems and understand and apply basic programming tactics. This individual is expected to form relationships with various support units such as IT Colony Rater programming team, Actuary, Filing, and Product Management. This role will work onsite 5x per week from our Omaha NE office location. Must be willing to work one Saturday per month for 2-4 hours. Essential Job Responsibilities Assist Product Systems Specialist in providing business support for the division’s rate, quote, bind, issue (RQBI) system. This includes identifying system issues, assisting with testing, assisting in making updates to the system as needed, etc. Work with MGA’s and internal users that require training/access to the RQBI system by providing excellent customer service, answer incoming inquiries, assist with access needs, etc. Assist with testing changes to the RQBI system in both pre and post-production environments and track results of those tests. Download MVRs from the current MVR vendor to the company system. Set up invoices from MGA’s for reimbursement. Other duties as assigned. Job Requirements High school diploma or equivalent required. Strong computer skills required. Must be able to work closely with various support systems and understand and apply basic programming tactics. Analytical ability. Must be able to identify system issues and assist in resolution. Must display a professional demeanor and excellent customer service skills. Detail-oriented with initiative and ability to work in fast-paced environment. Ability to work in a team environment. Proficient in the use of computer programs, including Word, Excel, and Outlook. Strong oral/written communication skills. General knowledge of insurance strongly preferred. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.