Customer Service Specialist - Warrants

Job Summary An employee in this class performs a variety of clerical and administrative tasks in support of the Sheriff’s Office. Work includes entering data for police records, maintaining police records, files, statistics and related information, responding to office information requests and other clerical duties such as composing letters and reports, typing documents, and filing. The work is performed under the supervision of a Lead or Division supervisor. The principal duties of this class are performed in a general office or detention center environment. Key Responsibilities • Customer Service: ◦ Respond to incoming calls ◦ Greet and assist the public ◦ Assist or refer to relevant offices or staff members • Administrative and Clerical: ◦ Handling a range of administrative tasks to support the office’s operations ◦ Organizing and storing files, including police reports and other official documents ◦ Managing incoming and outgoing mail for the office • Data Entry and Records Maintenance: ◦ Gathering data and creating reports, letters, memos and other documents ◦ Supporting informational requests and conducting related research ◦ Inputting data and ensuring records are up-to-date and properly maintained ◦ Utilizing various software to manage and maintain office data and records • Other Duties: ◦ Performs all work duties and activities following county and Sheriff’s Office policies, procedures, and safety practices ◦ All other duties as assigned Qualifications Skills and Abilities: • Proficiency in using and operating a variety of standard office equipment, including a personal computer and other relevant tools • Knowledge of record-keeping practices and procedures • Effective telephone communication and customer service techniques • Proficiency in English grammar, spelling, and punctuation • Ability to work cooperatively with coworkers and the public to provide high-quality service • Capability to follow both oral and written instructions accurately • Ability to learn office programs, policies, and procedures and convey relevant information to the public and staff and present a positive public image • Proficiency in entering and retrieving data accurately in computerized systems • Ability to file, maintain, and organize important and complex records accurately • Typing speed of 30 words per minute with accuracy • Strong oral and written communication skills • Ability to apply logical and creative thinking to develop solutions based on written or oral instructions • Understanding of current office practices and procedures Special Qualifications • Valid driver’s license • Must successfully complete a background investigation including a polygraph examination • Must supply a typing test (visit ) • Some positions require 21 years of age Education and Experience • High school diploma or GED equivalency; preferably supplemented by courses in office practice, computer, or general business classes • Six months previous secretarial/administrative experience, preferably in a law enforcement setting • Equivalent combination of experience and training may be considered Essential Physical Abilities • Clear speech with or without an accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly and/or quickly • Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information • Visual acuity, with or without an accommodation, to read instructions, review and organize documents • Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks • Ability to lift 25 lbs. Disclaimer To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.