Customer Service Supervisor

Job description

Job Description: About SEKO SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level. KEY ACCOUNTABILITIES INCLUDE : Manage and oversee international air, ocean, and warehouse operation's processes and strategies Ensure staff are working in standard operating workflow Train and certify new employees on all performance standards Ensure staff are meeting financial & operational KPI targets to achieve monthly budget expectations Identify client and product volume trends in monthly budget performance Oversee zero defect onboarding operations process for new clients Review and analyze quote margin trends, win/loss ratio, and work with cross functional teams to improve Research and respond to any operational escalations Ensure staff managing accounts payable discrepancies timely Engage with clients for collections efforts as required and escalated. Develop relationship with top clients Obtain CargoWise Specialist Certification and understand how to fully operate in CargoWise Responsible for setting up client facing tracking reports and/or internal tracking reports as required for managing the business. Ensure staff are operating compliantly (FMC, TSA, ISF, ICS2, AMS, Dangerous Goods, etc.) • Comply with SEKO’s C-TPAT Security Profile and expected to uphold SEKO’s Core Values Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Cooperate with management in its fulfilment of its legislative obligations. Other duties as assigned by management REQUIREMENTS : Analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees, and customers. PC Literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Demonstrated experience in managing the financial aspects of the department (purchasing, budget preparation and review, financial reporting, and monitoring expenses.) Demonstrated leadership skills in influencing departments and implementing and managing change. Demonstrated ability to plan, organize and manage multiple projects and set priorities. Demonstrated understanding of project management methodologies and management of multiple projects. Change management principles and application, problem analysis and definition, risk alternative evaluation and problem resolution methods required. Collaborative decision-making skills. Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions. Ability to explore alternatives and positions to reach outcomes that gain support and acceptance from all stakeholders. Ability to maintain stable performance under pressure or opposition, handling stress in a manner acceptable to others and the organization. Uses appropriate methods and flexible interpersonal style to help build cohesive team to facilitate the completion of team goals. Skilled in delegation of authority to effectively meet organizational and strategic goals Leads by example, putting customers first. Develops and sustains positive business relationships EDUCATION & EXPERIENCE : Minimum Must have a high school diploma or GED and 3-5 years of experience in freight forwarding Strong time-management and people skills, flexibility, and multitasking ability. Management skills and the ability to drive career growth within the team. Excellent time management skills and ability to multi-task and prioritize work. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Proficient in Microsoft Office, with aptitude to learn new software and systems. Preferred College degreed preferred; or 3-5 years of related experience. CargoWise Experience Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offer for this role is $104,100 - $148,700 USD per year. This role is also eligible for an annual incentive bonus. SEKO Logistics is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Benefits Designed with You in Mind: At SEKO Logistics, we are committed to supporting your well-being, professional growth, and financial stability (eligibility requirements apply). Our comprehensive benefits package includes: Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave) Retirement Benefits: Contributory Savings Plan (401k). SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.