Customer Service & Support I

Job description

• Master all TAC, SSCD and TS processes, tools and best practice • Assist customers with Service Request and interactions with TAC • Follow up on open SRs and RMAs for each case they are engaged with • Keep record on critical issues for top Customers, as indicated by the Territory Escalation Manager • Responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction • Deliver TS training sessions to customers and partners within the country/. Region • Build and maintain excellent understanding of customers SKILLS • Basic understanding or strong interest in networking products. • Analytical and troubleshooting mind set • Good command of English • Fluent language of area of support (1. Italian 2. German 3. Polish) • Ability to learn quickly • Self-managed and self-motivated - able to work without supervision • Good communication and presentation skills • Excellent customer handling skills • Work under pressure - take leadership under a critical situation with the customer, maintaining professional and positive attitude • Proactive, strive for continuous improvement • BS or equivalent • 1-2 years of related experience for New hires Desirable Criteria: • European or Middle Eastern language, preferable Spanish- spoken and written Italian 2. German 3. Polish, Analytical and troubleshooting Contact Details Recruiter Abhishek Joshi Phone 442036215692