Customer Service Support Onsite

Job description

Pay Rate $15/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What’s in it for YOU? Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement Responsibilities: Handle inbound calls for insurance products, including AD&D, general questions, and claims support Explain coverage and benefits in a clear, simple way— especially to customers unfamiliar with their plan Address cancellation requests and help customers understand the value of keeping coverage Assist customers or beneficiaries with claims, including sensitive situations involving death or injury Balance retention efforts with empathy—knowing when to educate, save, or support Stay calm and professional during difficult or emotional conversations Document call outcomes accurately Meet performance goals for quality, compliance, and retention What We Look for in a Candidate: 18 years of age or older with a High School Diploma or GED Typing proficiency of 30 WPM with accuracy Strong communication and listening skills Comfortable handling objections and influencing decisions Able to explain complex topics in a simple way Patient and respectful, especially with older customers Emotionally aware , can handle both sales and sensitive conversations Stays calm under pressure and handles tough calls well Goal-oriented with a focus on results Basic computer skills and ability to multitask Reliable attendance