Customer Service Support Representative

Job description

Strongly Prefer: Candidates to be bilingual English/Spanish** Position Description Customer Service Support Representative Serves as a liaison between Client branches or regional laboratories and its customers in response to inquiries and problems. Researches, troubleshoots and resolves customer problems. Performs a wide variety of administrative/clerical duties (i.e., payroll, paternity testing, billing, data entry, and phlebotomy). Skill Requirements Administrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications. Machine: Calculator, personal computer. Physical Demands: Speech clarity, utilization of fingers and hands, standing-remaining on one's feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping and possible casual to regular lifting of up to 50 pounds. Vision Requirements: Able to pass standardized color vision test, as required by test performed. License/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience. Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications. Machine: Calculator, personal computer. Physical Demands: Speech clarity, utilization of fingers and hands, standing-remaining on one's feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping and possible casual to regular lifting of up to 50 pounds. Vision Requirements: Able to pass standardized color vision test, as required by test performed. License/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience. Strongly Prefer: Candidates to be bilingual English/Spanish** All your information will be kept confidential according to EEO guidelines. One of the Fastest Growing U.S. Staffing Firms 6 years in a row Supplier Excellence Awards from Leading MSPs For overall performance across their portfolio programs One of the Largest Diversity Staffing Firms One of the Largest Staffing Firms in US