Customer Service Technician

Job description

Title: Customer Service Technician Location: Phoenix, AZ Employment Type: Full-Time / Permanent / Onsite Who we are Mattamy Homes is the largest family- owned homebuilder in North America, with 4 5 -plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets – Charlotte, Dallas, Jacksonville, Orlando, Phoenix, Raleigh, Southeast Florida, Southwest Florida, Tampa, Tucson and Wellen Park. What you’ll do Perform new homeowner orientations and customer service Develop a constructive and helpful working relationship with homeowner 30 day and 11-month walk-throughs with Homeowners and work order follow up Schedule and w ork with vendors and sub-contractors to complete warranty service work Additional responsibilities to be discu s sed What you bring Prior experience in c ustomer s ervice/ c ontractor m anagement Strong customer service skills in dealing with homeowners Must have strong written and verbal communication skills Ability to work at locations across the division Must have a valid driver’s license and personal transportation High level of physical effort in walking, climbing, lifting, sweeping, plus manual dexterity Work normally requires moderate to high level of visual effort in operating machinery, using various power tools, hand tools and equipment Proficient in Microsoft Outlook, Excel and Word. Should have k nowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting Knowledge of various tools and equipment Bonus points Experience in residential/commercial construction customer service or warranty or hands on light repair work Bachelor’s degree, Construction or related program a plus BuildPro scheduling software experience a plus Be yourself. We want it that way. At Mattamy Homes, we’re passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities. Our competitive compensation and full-time employee benefits package includes: 3 weeks of company paid vacation + 1 week of company paid time off + 1 week of sick time + 1 wellness day Health, Dental and Vision Insurance Life Insurance and Short/Long Term Disability Flex Spending, 401K with Company Matching and Tuition Reimbursement Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program Mattamy’s mission To provide the best homeowner experience Mattamy’s core values Teamwork Commitment Community Sustainability Recent recognition Best Places to Work in Charlotte for 2025, 2024, 2023, 2022, 2020, 2018 & 2017 Best Places to Work in Jacksonville for 2025, 2023, 2022, 2016 & 2015 Best Places to Work in Orlando for 2025, 2024, 2023, 2022, 2021, 2018, 2016 & 2013 Best Places to Work in Phoenix for 2025, 2024, 2023, 2022 & 2021 Best Places to Work in Raleigh for 2025, 2024, 2023, 2022 & 2021 Best Places to Work in Southeast, FL for 2026, 2025, 2024, 2023 Best Places to Work in Tampa Bay for 2026, 2025, 2024, 2023, 2022, 2021, 2020 & 2019 A career with Mattamy Homes is a chance to join a team as solid as they come. We’re an internationally recognized, privately owned homebuilder full of ambitious, talented and hardworking team members. Together we’re making dreams come true with homes and communities designed for the way people live today, and that’s a great feeling. Our future is secured through strategic investments in land and communities, in both current and new markets, which offers ongoing learning, growth and opportunity for all of us. Redefining how we build with smarter technology and a deep commitment to sustainability is exciting and rewarding. Here, you will gain valuable experience through challenging and interesting projects. Recognized as an employer of choice, Mattamy ensures you will enjoy great benefits and an award-winning culture, because we take care of our own. On our team, we all have a role to play in building for the future. Mattamy Homes is an equal employment opportunity employer and does not discriminate on the basis of age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons. Qualified applicants will be contacted directly by the Talent Acquisition team.