Customer Services – Digital Solutions Lead Engineer (E2E Support Modelling)

Job Description: Within Customer Services, the Digital Solutions Lead Engineer is responsible to define the end-to-end support model and to ensure related implementation (e.g. Skywise products support models) for new products/services releases as Shared Services (SAFe methodology) for several trains. Main Responsibilities: ● The jobholder will work in close coordination with the Product Owner for E2E Support modelling ● The job holder will contribute to define the E2E support strategy for a new product with the various stakeholders involved in the product development and support. ● The job holder will define / update the E2E support model for new products or major releases with help of the SDS Support Leader when applicable ● The job holder will coordinate all support deployment actions to ensure smooth EIS (Entry Into Service) of the products. He/she will check the support model actions deployment and completeness. He/She will ensure DevOps support capacity is reserved and that the various support teams trained before the EIS ● The job holder will participate to all SAFe activities (PI planning, team demo...) ● The job holder will ensure that the support models are kept up-to-date after the EIS ● The job holder will contribute to communicate on Skywise E2E support definition activities to ensure related activities are well known and recognized as essential for an efficient product deployment (ecockpit) ● In the frame of the SAFe shared services, the job holder will ○ Perform Customer Services Applications cartography within Trains ○ Define and Deploy transversal enablers for ARTs products ○ Centralize Skywise Solution Support models for S into the relevant e-Site ○ Contribute to the Digital Support continuous improvements ● The job holder will participate to various ceremonies in the frame of SAFe such as ○ PI Inspect & Adapt ○ PI preparation and planning ○ PI Solution demo ○ Bi-weekly System demo, Bi-weekly Team demo and retro ○ Weekly PO Sync & Scrum of Scrum ○ Backlog refinement/Capabilities grooming, etc. Skills and Competencies: • Bachelor's Degree in Aeronautics or Mechanical Engineering, Information Systems, Information Technology (IT) or Computer Science • Project management • SAFe or agile methodology • Knowledge of Support Operations management • Knowledge of Software deployment • Service Level management and performance management • Experience as a scrum master would be a plus • Knowledge of Digital Solutions Products would be a plus • Good listening and communication skills. • Autonomy and pro-activity • Analytical and Problem Solving skills to identify and resolve customer issues • Excellent written and oral communications with ability to facilitate and influence • Personal Characteristics: • Willingness and ability to listen and learn • Strong negotiation skill • Strong analytical skills • Persuasion skills • People oriented (ability to facilitate, collaboration skills) • Ability to embrace change and to work in a fast changing environment • Team player in a transnational environment Above all, the excitement, curiosity, and passion for shaping the future of the aviation ecosystem through digital technology solutions and a customer obsessed mindset will ensure success in this role. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Group India Private Limited Contract Type: Fixed term Contract / CDD / Befristet / Contrato de duración limitada Experience Level: Entry Level / Débutant / Anfänger / Recién titulado Job Family: Structure & Dynamic Systems Analysis By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.