Customer Solution Team Manager

Job description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role This role will lead Technical Validation Engineers across all technology domains in the day-to-day delivery of technical validation and feasibility checks, for both Customer Orders and 'Internal Network Optimisation Orders'. The CST Manager will also be overseeing technical validation activities to ensure consistent and high-quality work, monitor resource capacity, and manage escalations to help the team navigate challenges and deliver in line with SLAs. What you will do Managing the workload and priorities for Technical Validation Engineers and supporting their professional development Overseeing Technical Validation activities to proactively manage resource capacity, manage stakeholder conflicts, and monitor quality of validation procedures being performed Managing escalations and making decisions to solve issues, providing direction and steer to teams to navigate challenges Supporting the team meet their KPIs and ensuring technical validation activities are conducted to high-quality in line with SLAs Driving Continuous Service Improvement initiatives to evolve and enhance Technical Validation practices What we're looking for Must haves: 8+ years of experience in network design/provisioning within the relevant industry Business level Japanese and English skill (speaking, listening, writing, and reading at conversational/business level or higher). Solid understanding and knowledge of installation, testing, and NOC environments (Optical/Ethernet/SDH/SONET, DWDM, EoSDH/IP). 3+ years of experience leading a team. Strong technical background with the ability to provide instructions and explanations to non-technical audiences. Practical knowledge of Microsoft Office tools (Visio, Word, PowerPoint, Excel) and other tools commonly used for daily administrative tasks. Might haves: Excellent writing, verbal, and presentation skills with the ability to clearly express technical concepts in documentation. Strong knowledge and genuine interest in network-related technologies. CCNP/CCIE certification is a plus. What we offer you: Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.