Customer Solutions Advisor

Job description

What You Can Expect : We are recruiting for a Customer Service Advisor. The Customer Service Advisor is the bridge between customers and the operational engine of a business. Their purpose is to ensure customers receive accurate information, timely solutions, and a consistently positive experience, while also protecting the business through strong process discipline. At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence. The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou What You Bring: Main duties: Develop an understanding of Rhenus products, services, and basic logistics processes. Handle inbound customer queries via phone, email, or portals Process orders, amendments, and cancellations Provide clear, accurate updates on orders, deliveries, or service issues Monitor order progress and flag risks early Manage expectations professionally and proactively Build trust through consistent, solution-focused communication Investigate service failures, delays, or discrepancies Liaise with operations, warehouse, transport, and planning teams Identify root causes and propose corrective actions Escalate issues appropriately when needed Maintain accurate customer records and system updates Ensure documentation is complete and compliant What you bring: Strong attention to detail and a careful approach to data entry. A friendly, helpful attitude when dealing with customers and colleagues. Empathy and professionalism Reliability, punctuality, and a commitment to completing tasks on time. Clear communication skills An interest in logistics, customer service, and developing professional skills. Strong Word and Excel skills. Math’s and English GCSE