Customer Solutions Analyst

Job description

Tive is seeking a Customer Solutions Analyst to support the execution and growth of our most important customer programs. Reporting to the Strategic Solutions Manager, this role will help analyze customer operations, develop solution recommendations, coordinate complex initiatives, and identify opportunities to expand Tive across customer business units, regions, facilities, and use cases. The Strategic Solutions Analyst will work closely with Account Executives, Account Managers, Customer Success, Product, Operations, and regional Sales teams. The Analyst will provide the research, analysis, documentation, reporting, and program coordination required to move strategic customer initiatives from opportunity identification through deployment and expansion. This role will also support Tive’s Global Accounts Program by maintaining global account plans, mapping customer organizations, tracking international opportunities, and helping regional teams coordinate expansion efforts. What You’ll Do Customer and Operational Analysis Analyze customer shipment activity, operational workflows, use cases, adoption trends, and program performance. Review customer data to identify opportunities to improve adoption, demonstrate value, and expand the use of Tive. Help translate customer business challenges into clearly documented operational and technical requirements. Prepare analysis for customer discovery sessions, solution workshops, executive meetings, account reviews, and business reviews. Create summaries that connect Tive usage and performance data to measurable customer outcomes. Generate customer reports, slides, and any custom materials needed for top customers. Strategic Account Support Support the Strategic Solutions Manager in executing initiatives for Tive’s most strategic and complex customers. Maintain strategic account plans, stakeholder maps, opportunity summaries, project plans, and action trackers. Research customer organizations to identify relevant business units, locations, executives, operational stakeholders, and potential expansion paths. Coordinate follow-up actions across internal and customer teams. Track program milestones, risks, dependencies, decisions, and outstanding requirements. Ensure account teams have accurate and current information regarding strategic customer initiatives. Assist with the transition of established programs back to Account Managers and Customer Success teams for ongoing management. Program and Project Coordination Build and maintain project plans for complex customer deployments and expansion programs. Organize internal meetings, document decisions, assign action items, and track completion. Monitor timelines and proactively escalate risks, delays, or unclear ownership to the Strategic Solutions Manager. Help ensure customer requirements are accurately communicated across internal teams. Maintain organized documentation for strategic customer programs and make information easily accessible to stakeholders. Support consistent handoffs between sales, deployment, adoption, and ongoing account management. Reporting and Insights Build dashboards and reports that provide visibility into strategic customer activity and Global Accounts Program performance. Monitor adoption, expansion pipeline, revenue influence, deployment progress, and customer outcomes. Analyze performance across customers, industries, use cases, regions, and business units. Identify trends that can inform account strategy, product priorities, customer engagement, and sales enablement. Improve the accuracy and consistency of strategic account and global opportunity data. Deliver concise, actionable insights to the Strategic Solutions Manager and Sales leadership. Partner with Revenue Operations to improve program reporting, Salesforce processes, and data quality. What does Tive offer? A chance to join what may very well turn out to be the most important company in your career. The autonomy and resources to build what you know how to build. Work with a committed global team that have each others back. Office-based or hybrid options. Your choice. Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth. We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees. At Tive , we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full. We believe (and live!) four core values: Transparency First: We make everything visible so that everyone can operate better Always strive to make things simpler We are One Team, we have each other's backs Relentless iteration to optimize and improve Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.