Customer Solutions Analyst, Nestlé Supply Chain

Join us as a Customer Solutions Analyst and grow within a dynamic Supply Chain team! The role is ideal for recent graduates and early-career professionals with an interest in Supply Chain or Customer Service. Position summary We are looking for a customer-focused and analytical Customer Solutions Analyst to join our Customer Service team in Athens. In this role, you will play a key part in the end-to-end Order-to-Cash process, ensuring the effective execution of customer orders, managing claims and requests, and driving continuous improvement through data analysis and cross-functional collaboration. You will work closely with multiple internal and external stakeholders to identify solutions, improve service performance, and enhance the overall customer experience. Position snapshot Nestlé Customer Service, Athens, Greece Reporting to: Customer Solutions Analyst Manager Full Time, hybrid Function: Customer Service / Supply Chain A day in the life... You will help ensure the smooth daily execution of the Order-to-Cash process by: Taking ownership of issues across the end-to-end process and coordinating timely solutions to ensure customer orders are executed accurately and on schedule. Managing customer complaints, requests, claims, returns and refusals with speed, accuracy and a customer-first mindset. Monitoring service performance and key KPIs, preparing reports and providing insights to support business decision-making. Conducting root cause analysis and identifying opportunities to improve processes and service levels. Supporting continuous improvement and innovation initiatives that simplify operations and strengthen the customer experience. Collaborating closely with Logistics, Distribution & Supply Planning (DSP), Sales, Finance, IT and other internal teams to resolve operational issues. Building effective relationships with customers, distributors and external logistics partners (3PLs) to ensure smooth service delivery. Leveraging digital tools and analytics to improve operational effectiveness and customer satisfaction. What Makes You Successful Bachelor's Degree in Business Administration, Supply Chain, Logistics, Economics or a related field. Postgraduate studies in Supply Chain, Logistics or Business will be considered an advantage. Previous working experience is not required. We welcome applications from recent graduates and early-career professionals with an interest in Supply Chain or Customer Service. Strong analytical and problem-solving skills with the ability to translate data into actionable insights. Advanced knowledge of Microsoft Office, particularly Excel. Experience with Power BI, Power Query, Power Apps or VBA will be considered a strong asset. Familiarity with ERP systems, preferably SAP. Customer-centric mindset and strong stakeholder management skills. Ability to manage priorities and perform effectively in a dynamic environment. Fluency in Greek and English. Why you should apply Enjoy the wide range of Nestlé benefits such as: competitive salary & performance bonus meal vouchers comprehensive Pension, Health Care & Life Insurance programs increased Parental leaves for both caregivers and Baby Support plan Flexible Work policy Wellbeing and Recognition days off “Bring Your Pet At Work” & Pet Support plan free car parking in-house restaurant and mini market participation to health and wellness activities and much more Join the leading Food & Beverages company in the world with more than 93bio CHF sales and presence in 185 countries. Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries. Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level. Your application journey Join us on an exciting application journey! Apply now and based on the role requirements, expect a first interview with our HR recruitment team, completion of two online assessments and a final interview with the hiring manager. If you are in the final shortlist, you will get the opportunity to showcase your skills through a live case study and panel discussion. Nestlé embraces inclusive Hiring practices. In case you require any special assistance at any step of the in the interviewing process or have any questions, email: Olivia, our A.I. assistant is here to help you with your interview scheduling, so keep an eye on your email and say “yes” to WhatsApp notifications. Be a force for Good! At Nestlé, we touch millions of lives daily through our innovative products and dedicated work. Join a dynamic global team committed to creating a healthier future for individuals, families, and the planet. Experience a supportive workplace that values growth and inclusivity across 185 countries. We are proud to offer equal opportunities and uphold a culture free from harassment and discrimination, ensuring everyone feels valued and empowered to bring their authentic selves to work. This commitment starts with recruitment and continues to the end of the working relationship.