Customer Solutions Design Specialist (Automation)

Job description

We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement. About the role As a Customer Solutions Design Specialist (Automation), you'll design and deliver innovative automation solutions that help BT's customers build reliable, scalable, and efficient network environments. Working within our Design and Delivery team, you'll collaborate with colleagues across networking, cloud, and platform engineering to create Infrastructure as Code solutions that drive consistency and operational excellence. This is an exciting opportunity to influence technical design decisions, shape future automation capabilities, and contribute to some of BT's most complex customer environments. What you’ll be doing Design and deliver automation solutions using Infrastructure as Code tools such as Ansible, Terraform, Git, and CI/CD technologies to support customer outcomes. Lead and support the automation of network, cloud, and infrastructure services across enterprise environments, ensuring scalable and reliable deployment approaches. Partner with network, platform, and delivery teams to develop reusable automation frameworks, testing approaches, and governance controls. Improve operational efficiency by troubleshooting automation challenges, optimising existing solutions, and promoting best practice adoption across teams. Deliver technical leadership by contributing to design reviews, influencing automation strategy, and sharing knowledge with colleagues and stakeholders. Essential Skills / Experience Proven ability to design and implement Infrastructure as Code solutions using automation tools such as Ansible and Terraform. Strong understanding of Cisco SDWAN/AC Excellent collaboration and problem-solving skills, with experience working across engineering teams to deliver customer-focused outcomes. Desirable Skills / Experience Experience with CI/CD platforms such as Harness, Jenkins, or GitHub Actions. Knowledge of Python, Bash, API integrations, or automated testing frameworks. Exposure to Azure, AWS, or Google Cloud Platform environments. Understanding of SD-WAN, Cisco ACI, network programmability, or enterprise networking concepts. Familiarity with Kubernetes, container technologies, monitoring, or observability tools. Relevant cloud, automation, or DevOps certifications. Our Package Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: • 10% on target annual bonus • 25 days Holiday • Access to an online private GP 24/7 for you and your immediate family • Market-leading paid carers leave with up to 2 weeks off • Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay • Discounted EE and BT products, including mobile and broadband • Market leading Pension scheme – 5% from you and 10% from us • Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. Ready to connect for good and help shape the future? Apply now. Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention. We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market. With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with. If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.