Customer Solutions Engineer

Job description

Landbot is an AI Agent platform that helps businesses turn conversations into results. We enable teams to build intelligent, interactive experiences that engage customers, qualify leads, automate workflows, and provide support at scale. By combining the flexibility of AI Agents with the control of structured conversational workflows, Landbot allows teams to create personalized experiences connected to their data and tech stack — from CRMs and automation tools to custom APIs. Used by 12,000+ businesses across more than 100 countries, Landbot empowers teams to build and deploy AI-powered conversational experiences across Web and WhatsApp , without the complexity of traditional development. We're curious, collaborative, and obsessed with making every interaction more useful, personal, and impactful. Learn more about how we work and what we stand for → About the role As our Customer team grows in size and complexity, we are looking for a Customer Solutions Engineer to support our customers by removing technical friction, solving complex integration challenges, and building end-to-end solutions that help them get the most value out of Landbot. This is a highly hybrid role — we are looking for someone who combines strong customer-facing and communication skills with a genuine technical background. You will sit at the intersection of Sales, Customer Product, and Engineering, working closely with the Customer team and technical stakeholders to make sure our customers succeed with reliable, well-built, and scalable solutions. Expect a fast-paced environment where no two days are the same: one day you may be scoping and quoting hours for an end-to-end solution, the next you are troubleshooting a complex API issue, building a custom integration, or writing JavaScript to customize a bot experience. If you are equally comfortable in a customer call and a code editor, this role was made for you. Key Responsibilities 🤝 Client Technical Support Deliver an excellent customer experience by applying deep product and technical expertise to resolve complex inquiries from clients and users via chat, email and video calls. Troubleshoot complex technical issues across APIs, custom embeds, integrations, and product configuration. Report software bugs and identify trends across widespread customer issues, sharing findings and feedback with Product and Engineering to help improve the product. 🔧 Custom Solutions & Project Delivery Conduct high-level technical discovery sessions with clients during product evaluations, proof-of-concept processes, and ongoing projects, engaging with key executive decision-makers to ensure solutions align with their objectives and needs. Validate the technical feasibility and requirements of customer projects. Scope customer projects and estimate the effort required to deliver end-to-end solutions. Build custom solutions using JavaScript, APIs, and external platforms (Cloudflare, Pipedream, n8n, etc.), including ongoing maintenance and support. 🔗 Internal Efficiency & Cross-Functional Support Create and maintain technical documentation. Build internal tools and automations that improve team efficiency and surface insights through analytics/reporting. Collaborate with the Sales and Customer Success teams, providing technical expertise on customer projects and supporting pre-sales efforts when needed. Support marketing and community efforts through technical content and use-case demonstrations. Must-have 3+ years in a Support Engineering, Solutions Engineering, or similar technical customer-facing role, with strong experience guiding enterprise customers through complex software decisions. Strong technical grounding in SaaS, APIs, and enterprise integrations — hands-on experience making HTTP requests, reading API documentation, and connecting third-party services, automations, and data flows. Working knowledge of HTML, CSS, and JavaScript: enough to understand, adapt, and build lightweight front-end components or customize embedded experiences. Experience with dashboards, internal tools, and process documentation. Strong hands-on, organized mindset — comfortable prioritizing and managing multiple requests under deadlines in a dynamic, fast-changing environment. Excellent written and verbal communication skills, able to explain technical concepts clearly to both technical and non-technical audiences. Fluent in English and Spanish, with eligibility to work in Spain. Nice-to-have AI fluency - comfortable using AI tools in daily work, with an understanding of how to apply them effectively. Builder mindset - has independently designed and built products, tools, or projects end-to-end. Experience supporting Sales and Customer Success teams in a SaaS environment. Ability to explain complex technical concepts to non-technical stakeholders Ways of working Extremely proactive and self-driven: you don't wait to be told what to do. Curious and eager to learn, with a strong sense of ownership. Skilled at collaborating with cross-functional teams and managing multiple stakeholders. What success looks like Customers and the Customer team trust you as their first stop for technical questions. Custom solutions and integrations become a competitive advantage in customer satisfaction and retention. Internal tools, automations, and data are reliable and well-maintained. Technical processes become faster, clearer, and more scalable thanks to your work. Hiring Process CV screening HR interview Challenge Team meeting interview Founders interview Benefits Remote & Hybrid culture. Office in Barcelona. Great company culture — young, upbeat, and international work environment. Flexible working schedule. Open vacation policy and flexible holidays so you can take time off when you need it. Training budget 📚 Ticket transport 🚋 26 days of paid vacation (23 regular days + December 24th & 31st) + one day for your birthday 🎂 English & Spanish lessons 🇬🇧 🇪🇸 Flex compensation with Cobee (by Pluxee). Referral bonus if you bring other talented people like you. Please submit your résumé along with a cover letter explaining why you are the ideal candidate for Landbot and this role. We look forward to hearing from you!