Customer Solutions Manager

Job description

ABOUT VERISOUL Verisoul stops fake accounts and fraud in the era of AI. We distinguish real humans from bots and bad actors for high-growth companies like Clay, Augment Code, and Morning Consult. OUR TRAJECTORY (LAST 12 MONTHS): - 6x YoY Growth: 6x ARR growth (to $2M) and scaled to 100+ customers. - Product Dominance: 80% competitive win rate; we catch 70-105% more fraud than legacy tools. - Strong Backing: Raised $8.8M Series A YOU AND YOUR ROLE You own the technical success of Verisoul’s customers. You are the bridge between the product and the customer, responsible for pilots, integrations, support, and ongoing account success. You operate with extreme ownership and are accountable for making customers successful, end to end. WHAT YOU'LL DO: 1. Run Pilot Integrations Own customer pilots from start to finish: write code snippets, configure dashboards, and ensure integrations are implemented correctly. 2. Prove Value with Data Analyze pilot and production data to demonstrate Verisoul’s impact. 3. Own Technical Customer Support Serve as the first line of technical support, responding quickly to customer questions and resolving integration or product issues. 4. Manage Customer Accounts Own customer relationships post integration. 5. Drive Product Improvements Identify customer challenges and translate them into product improvements. 6. Build and Deploy AI Automation Automate customer support, analytics, and operational workflows using AI agents. WHAT YOU’LL BRING - 4+ years of experience across solutions engineering, sales engineering, product, technical customer success, support, or account management. - Code literacy with the ability to read and write code in Python or JavaScript and debug customer integrations. - Ownership mindset. You identify problems and then solve them. - Strong communication skills, with the ability to explain complex technical concepts clearly. - Data fluency, including comfort using SQL or Excel. - Location requirement, this role is in person in Austin, TX. Who You’ll Work With: - Report to the Head of Customer Solutions - Sales: You provide the technical proof to help close deals. - Engineering: You provide the feedback they need to build the right features. Compensation: $160,000 - 220,000 + Equity - Base Salary: $120,000 - $150,000 - Bonus: $25,000 - 50,000 tied to customer retention targets - Equity: 0.05% - 0.15% with 4-year vesting - Benefits: 401k match (4%) LIFE AT VERISOUL In office 5 days a week in Austin, Texas! BENEFITS - Free Lunch - personalized your way - $10K Relocation Bonus - 100% Insurance Coverage - 4% 401K Match - Unlimited Vacation - Up to 20 days Remote Annually - Beautiful Office OUR VALUES 1. All-in Optimism: Building a startup is hard. We bring the energy and steadfast optimism needed to push through challenges and accomplish the impossible—while having fun. 2. Total Ownership: Be a self-starter and a self-completer. Own high-impact problems end-to-end, combining structure with the execution skills to get the job done. 3. First Principles Curiosity: Challenge assumptions with a beginner’s mind. Rethink the "current way," test new hypotheses, and focus on finding the truth—even if it means changing your mind.