Customer Specialist, Full Time

Job description

6041 - Grand Rapids - 4431 28th Street, Kentwood, Michigan, 49512 CarMax, the way your career should be! Position Overview As a Customer Specialist, you will play a key role in delivering an iconic, customer-first experience that sets CarMax apart. You’ll act as a trusted guide, supporting customers through every step of their car-buying and selling journey. From facilitating appraisals and test drives to managing paperwork and repair orders, you’ll ensure a seamless, transparent process that reflects CarMax’s commitment to honesty and innovation. This dynamic role offers variety, autonomy, and the opportunity to collaborate across teams while making a meaningful impact on every customer interaction. Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Role Responsibilities Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Required Qualifications Strong communication skills with confidence in representing CarMax and its products. Ability to build lasting relationships and create win-win solutions for customers. Demonstrated integrity, respect, and teamwork in a fast-paced environment. Skilled in balancing customer needs with business goals and following processes accurately. Ability to manage multiple tasks, maintain attention to detail, and meet deadlines. High School Diploma or equivalent and a valid driver’s license. Ability to lift up to 25 lbs and accurately read and transcribe data. Preferred Qualifications Sales or customer service experience in retail or similar environments. Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .