Customer Specialist Supervisor – Contracting & Payments

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Supervisor – Contracting & Payments is responsible for overseeing the end‑to‑end contracting, payment execution, and financial compliance processes supporting Customer Events Experience (CEE) across LatAm. This role operates within the back‑office operations layer of the integrated events operating model, ensuring timely, accurate, and compliant execution of vendor and HCP contracts, payments, reimbursements, and reconciliation activities. The position combines operational leadership, financial governance, and compliance oversight, ensuring alignment with Medtronic policies, regional regulations, and transparency requirements. The Supervisor leads a team of specialists, drives process standardization, manages risk, and ensures service delivery excellence in a high‑volume, multi‑country environment. This role will be working in a flex model in Bogotá. Responsibilities may include the following and other duties may be assigned: Lead and manage end‑to‑end contracting and payment operations for Customer Events Experience Area Ensure compliance with corporate policies, legal requirements, and transparency regulations Oversee vendor and HCP contracting, payments, and reconciliation processes Drive financial accuracy, timeliness, and operational efficiency Act as a key partner to Event Operations, Meeting Planning, Compliance, and Finance teams Manage, develop, and coach a team of contracting and payments specialists Ensure audit readiness, documentation integrity, and risk mitigation Drive process standardization, automation, and continuous improvement initiatives Required Knowledge and Experience: Bachelor’s degree Three to Five years of experience in: Event operations, finance operations, or compliance-related roles Fluent in English Contracts management, Payments and financial operations, Expense reimbursement processes Strong knowledge of: Compliance requirements (HCP/HCO interactions, transfer of value), Financial systems and reconciliation processes Experience managing: Operational teams Strong: Attention to detail and risk management mindset, Stakeholder management and cross-functional coordination Ability to operate in high-volume, complex, multi-country environments Experience in MedTech, healthcare, or regulated industries ; Experience with: Concur, Ariba, ONIT, or similar systems, Event management ecosystems (Cvent, Workfront); Knowledge of: LATAM regulatory environments and compliance requirements and Contracts management, Payments and financial operations, Expense reimbursement processes are advantageous Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at . ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).