Customer Succes Engineer

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Engineer based in Switzerland.** We are looking for a customer-focused, technically minded professional to support the integration and operation of digital sportsbook products across international client platforms. In this role, you will serve as a key technical point of contact for business customers, helping them integrate solutions, troubleshoot issues, and maintain reliable service delivery. You will collaborate closely with customer IT departments and internal product, development, and sales teams to ensure smooth implementations and effective ongoing support. The position combines technical problem-solving, customer relationship management, and operational coordination in the fast-evolving sports betting and esports industries. It is an excellent opportunity for someone who enjoys working with digital products, learning new technologies, and helping customers achieve their goals. If you are proactive, detail-oriented, and motivated by solving technical challenges in an international environment, this role offers an opportunity to grow your expertise. ### Accountabilities - **Manage product integrations:** Integrate sportsbook products and services into customer platforms, following established procedures and ensuring smooth implementation. - **Provide technical customer support:** Assist international B2B customers with technical questions, operational challenges, and ongoing product support. - **Coordinate cross-functional activities:** Work closely with customer IT teams and internal product, development, and sales departments to facilitate new integrations and support existing customers. - **Troubleshoot and resolve issues:** Take ownership of technical incidents, investigate root causes, coordinate resolutions, and escalate complex issues to the appropriate teams when necessary. - **Manage multiple customer relationships:** Support customers across different locations, balancing competing priorities while maintaining responsive and professional communication. - **Maintain technical documentation:** Create, update, and organize technical documentation, integration instructions, troubleshooting guides, and knowledge-base resources. - **Support continuous improvement:** Identify recurring technical issues and opportunities to improve integration processes, customer support workflows, and service quality. - **Build strong customer relationships:** Communicate clearly and diplomatically with customers, establish trust, and help ensure a positive experience throughout the integration and support lifecycle. - **Develop technical expertise:** Stay informed about sportsbook products, digital technologies, and the esports ecosystem to provide increasingly effective customer guidance. - **Travel when required:** Be willing to travel to support customer needs, integrations, or other business activities. ### Requirements - **Industry knowledge:** Understanding of the sports betting industry and familiarity with how sportsbook products and platforms operate. - **Technical background:** Technical education or equivalent practical experience, with an interest in digital products and technology. - **Communication skills:** Proficiency in English and the ability to communicate technical information clearly to international customers and internal stakeholders. Additional language skills are an advantage. - **Customer support experience:** Previous experience in technical support, sales operations, customer-facing technical roles, or a similar environment. - **Web technology fundamentals:** Basic understanding of web technologies and communication protocols, with the ability to learn new systems and technical concepts quickly. - **Problem-solving abilities:** A proactive, analytical approach to troubleshooting, with strong attention to detail, initiative, and accountability for resolving issues. - **Relationship-building skills:** Strong interpersonal skills and the ability to establish effective working relationships with customers and colleagues. - **Teamwork and collaboration:** A collaborative mindset and the ability to coordinate effectively across technical and commercial teams. - **Adaptability and willingness to learn:** Enthusiasm for acquiring new technical knowledge, developing new skills, and adapting to evolving products and technologies. - **Professional attitude:** A positive, approachable, and diplomatic communication style, particularly when managing technical challenges or customer concerns. - **Esports awareness:** Basic knowledge of the esports ecosystem or a strong willingness to learn about the industry. - **Travel flexibility:** Willingness and ability to travel when required for customer or business needs. - **Additional technical advantages:** Basic knowledge of HTML and CSS, programming fundamentals, XML and JSON, APIs, and databases. ### Benefits - **International exposure:** Opportunity to work directly with B2B customers and technical teams across different locations. - **Technical development:** Hands-on experience with sportsbook integrations, digital platforms, web technologies, and technical troubleshooting. - **Cross-functional collaboration:** Exposure to product development, sales operations, customer IT environments, and technical service delivery. - **Industry specialization:** Opportunity to deepen your knowledge of sports betting, esports, and digital entertainment technology. - **Continuous learning:** Scope to develop new technical skills and expand your expertise through practical integration and support work. - **Travel opportunities:** Potential to travel as needed to support customer engagements and business activities. - **Compensation and additional benefits:** Salary, healthcare coverage, paid leave, remote-work arrangements, and other employee benefits are not specified in the provided job description. These details should be confirmed with the hiring team.