Customer Succes Manager - Enterprise

Job description

# Customer Succes Manager - Enterprise > Marathon Talent · Bogotá, Colombia · Full-time · Posted 2026-09-04 **Workplace:** on_site **Department:** Simetrik ## Description We are looking for a Customer Success Manager (Enterprise) for the NOLA region. We combine AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations for more than 160 leading companies in 50+ countries. - Own the end-to-end customer journey for a portfolio of enterprise accounts. - Build and maintain relationships with key stakeholders, including senior decision makers. - Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability. - Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency). - Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions. - Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement. - Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes. - Maintain accurate account context and activity tracking in CRM and internal tooling. ## Requirements - Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact. - Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed. - Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives. - High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability. - Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles. - Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision. ## Apply [Apply at Marathon Talent](https://apply.workable.com/marathon-talent/j/03B836383C/apply) --- Powered by [Workable](https://www.workable.com)