Customer Success

Job description

ABOUT MATIA Matia is at the forefront of the DataOps revolution, building a unified platform that streamlines data management from end-to-end. We empower data teams with seamless ingestion, reverse ETL, comprehensive observability, and intuitive data cataloging, enabling faster, smarter decisions with significantly less tool sprawl. Backed by leading investors and trusted by data teams at companies like Ramp, Drata, Recharge, and more. KEY RESPONSIBILITIES - Design and run onboarding for every new customer, getting them live, connected, and seeing value within 30 days - Own renewals across the full book, identify risk proactively before the customer tells you - Track usage signals to spot expansion opportunities and work with sales to act on them - Build process & Run QBRs and health check cadences that keep Matia tied to customer outcomes - Translate customer feedback into specific, actionable product input, patterns across accounts, not just one-off requests - Define the CS foundation: health scores, success metrics, escalation paths, and sales handoff process - Set up the tooling and document everything so this role can scale - Elevate our best customers and pass off to marketing and sales to develop content and capture stories WHAT WE'RE LOOKING FOR - 3-6 years in B2B SaaS Customer Success with a track record of owning a book of business - Early stage startup experience: You thrive in early-stage startup environments (Seed – Series A), comfortable with ambiguity and change. - Experience with Mid-Market and Enterprise customers and building customers journeys that mirror their experiences - Technically fluent - you have worked with technical personas before and understand how to speak to them; you don’t need to be an engineer - Builder mindset, comfortable with ambiguity, you identify gaps and fill them - Clear, confident communicator who earns customer trust quickly - Bonus: background at a DataOps, ETL, observability, or data platform company Nice to haves - Data fluent, you understand how pipelines work, what ETL means, and why an observability failure matters; you can hold a credible conversation with a data engineer without writing SQL - Experience as an account manager or in a sales role - Solid understanding of customer success ops and what’s needed HOW TO APPLY Please submit your application through our company’s job board. This role requires candidates to be legally authorized to work in the United States without company sponsorship now or in the future. Matia Inc is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.