Customer Success

Job description

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo; now we need someone who can turn that spark into adoption, retention, and growth. ## **What you’ll do** - Own the customer journey: setup, onboarding, adoption, and long-term success. - Shorten time-to-value: Move customers from demo → value quickly. - Capture and structure customer feedback: Be the voice of the user in product and engineering decisions. - Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast. - Build strong relationships that lead to expansions and renewals. - Create and refine the playbook: Onboarding processes, success metrics, touchpoints. - Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale. ## **Who you are** - Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity. - Analytical skills: Technical, finance, economics or product background - Curious & logical: You understand your customer’s business needs and apply to their product configuration - Customer-facing pro: You know how to excite, guide, and close. - Sharp communicator: Written, verbal, and human. - Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction. - Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks. ## **Bonus Points** - Background in B2B SaaS, enterprise software, or data-heavy products - Familiarity with analytics platforms, BI tools, workflow systems, or automation software - Experience supporting enterprise customers through security, data access, or compliance reviews ## **Why join** - Be an early, high-impact hire, working directly with the founders as a founding member - Influence the product roadmap, and help define the culture of how we work with customers - Drive growth, contribute to PMF, GTM explorations ## Compensation: We offer competitive pay based on the market and where you’re located. The salary ranges in our job postings are intentionally wide because they need to cover both U.S. and international candidates. Our final offer will depend on things like your experience, skill set, and location.