Customer Success Account Manager (CSAM)

Job description

Role Purpose: The Customer Success Account Manager (CSAM) is responsible for managing and growing a portfolio of Strategic Customers and Growth Customers, ensuring they achieve measurable business value from their investment in Codec whilst driving customer retention, satisfaction, adoption and growth. The CSAM acts as the primary relationship owner for assigned customers, building trusted advisor relationships with key stakeholders and identifying opportunities to expand Codec's footprint within each account. This role combines Customer Success, Strategic Account Management and Commercial Growth, ensuring strong customer outcomes translate into high levels of customer retention, expansion and long-term loyalty. Working closely with Delivery, Consulting, Support and Sales teams, the CSAM will proactively manage customer health, drive adoption of Codec services and Microsoft technologies, and identify opportunities to help customers achieve their strategic objectives.